Certification Specialist I

1 week, 1 day ago
Full-time
Junior
Customer and Technical Support
HighLevel

HighLevel

HighLevel provides an all-in-one sales and marketing platform that agencies can white label and resell, offering tools and resources designed to help businesses consolidate their marketing efforts and achieve their growth objectives.

Internet Software & Services
251-1K
Founded 2018
$60M raised

Description

  • Conduct live proctored certification exams for candidates in digital marketing disciplines.
  • Enforce exam procedures and protocols to protect the integrity and security of the certification process.
  • Monitor candidates during exams to prevent cheating or unauthorized behavior.
  • Provide technical support to candidates to help ensure a smooth exam experience.
  • Maintain accurate records of exam results and candidate information.
  • Collaborate with the team to improve exam processes and procedures.
  • Assist in developing and reviewing exam content and materials.
  • Stay informed about industry trends and best practices related to digital marketing certification.
  • Keep certification content current by identifying when updates are needed and taking corrective action.
  • Collect user feedback and improvement suggestions for certification materials and processes.

Requirements

  • High school diploma or equivalent required; an applicable degree is a plus but not necessary.
  • Minimum 1 year of experience working in HighLevel.
  • 2+ years of customer relations or customer service experience.
  • Strong collaboration, time-management, and prioritization skills.
  • Demonstrated ability to solve problems and manage conflict.
  • Strong organizational skills and ability to manage multiple priorities at once.
  • Ability to work in a fast-paced start-up environment.
  • High attention to detail and commitment to delivering high-quality, accurate work.
  • Self-motivated and able to work independently while collaborating effectively in a remote team environment.
  • Excellent written and verbal communication skills with the ability to explain complex concepts simply and concisely.

Interested in this position?

Apply directly on the company website

Apply Now

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