Application Engineer II

1 hour, 41 minutes ago
Junior
Software Development
Higher Logic

Higher Logic

Higher Logic develops cloud-based community software that enables organizations to create secure online spaces for individuals to connect, share ideas, and engage in meaningful conversations.

Internet Software & Services
251-1K
Founded 2007
$55M raised

Description

  • Troubleshoot customer-reported issues escalated by Customer Services teams and provide resolutions or escalate as needed.
  • Perform basic code analysis, issue triage, and SQL database queries to isolate and resolve defects.
  • Take ownership of assigned tasks and follow through until issues are resolved and closed.
  • Investigate complex issues with senior team members and help determine root cause.
  • Support Operations, Development, and Platform/DevOps teams in monitoring and troubleshooting software services across physical and cloud environments.
  • Assist in monitoring system resources and application issues and escalate problems to the appropriate team.
  • Update documentation as needed to reflect issue resolution or process changes.
  • Build cross-functional working relationships and communicate timely updates through internal channels.
  • Develop product knowledge and work toward subject matter expertise.
  • Participate in on-call coverage occasionally, including nights, weekends, and holidays.

Requirements

  • Basic knowledge of database structure, SQL, HTML, CSS, JavaScript, PHP, and object-oriented programming.
  • Typically 2+ years of related experience; overall range for the role is 0-5 years.
  • BA/BS degree or equivalent experience.
  • Experience with SaaS applications, preferably in a support setting.
  • Familiarity with troubleshooting using browser developer tools.
  • Familiarity with IT tools, including issue management systems.
  • Strong customer service and problem-solving skills.
  • Hands-on experience with generative AI tools and effective prompting techniques for research, content development, task automation, or tool creation.
  • Ability to work with limited supervision, manage priorities, and adapt to changing assignments and processes.
  • Preference for candidates with familiarity in SQL, HTML, JavaScript, or PHP.

Interested in this position?

Apply directly on the company website

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