AI Solutions Architect- Post-Sales

2 months ago
Full-time
Senior
Artificial Intelligence and Machine Learning
HiddenLayer

HiddenLayer

HiddenLayer offers a noninvasive AI security solution to protect enterprises' machine learning models, ensuring the safeguarding of critical products without adding complexity or requiring access to raw data.

IT Services
11-50
Founded 2022
$88M raised

Description

  • Partner with customers to design and implement secure deployments across cloud, on-prem, and hybrid environments.
  • Provide technical guidance on infrastructure, containerization, cloud networking, and secure AI operations.
  • Serve as the primary technical point of contact after the sale and support customer success over time.
  • Diagnose and resolve customer issues while optimizing configurations and deployment performance.
  • Deliver hands-on workshops, training sessions, and technical documentation to customer teams.
  • Capture customer feedback and collaborate with product management, engineering, and research on roadmap priorities and product improvements.
  • Help customers iterate quickly to improve security and performance outcomes.
  • Support customer adoption, scaling, and long-term value realization from the platform.

Requirements

  • Proven experience in a post-sales, customer success, or solutions engineering role, preferably with AI, security, or cloud-based products.
  • Strong experience with Docker and containerized workloads.
  • Familiarity with Kubernetes is highly desirable.
  • Hands-on cloud experience with AWS, Azure, or GCP.
  • Understanding of cloud networking concepts and Infrastructure as Code (IaC).
  • Python programming experience is required.
  • Familiarity with AI/ML workflows, such as LangChain, LangGraph, or MLOps tools, is a plus.
  • Excellent interpersonal and communication skills for working with both technical and business stakeholders.
  • Ability to troubleshoot technical issues and guide customers through iterative solution design.
  • Self-motivated, adaptable, and customer-focused.

Benefits

  • Fully remote global work environment with occasional team meetups.
  • Generous home office setup stipend plus annual equipment upgrades.
  • Monthly stipend for internet and phone expenses.
  • Comprehensive health benefits with five plan options, fully subsidized by HiddenLayer.
  • Vision, dental, and 401(k) offerings.
  • Unlimited flexible time off for salaried employees plus 15 paid company holidays.
  • Dedicated learning and development fund for training, conferences, certifications, and industry events.

Interested in this position?

Apply directly on the company website

Apply Now

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