Solutions Architect- Post-Sales

21 hours, 15 minutes ago
Full-time
Senior
Customer and Technical Support
HiddenLayer

HiddenLayer

HiddenLayer offers a noninvasive AI security solution to protect enterprises' machine learning models, ensuring the safeguarding of critical products without adding complexity or requiring access to raw data.

IT Services
11-50
Founded 2022
$88M raised

Description

  • Partner with customers to design and implement secure deployments across cloud, on-prem, and hybrid environments.
  • Provide technical guidance on infrastructure, containerization, cloud networking, and secure AI operations.
  • Serve as the primary technical point of contact after the sale and support ongoing customer success.
  • Troubleshoot issues, optimize configurations, and identify opportunities to improve performance and outcomes.
  • Deliver hands-on workshops, training sessions, and technical documentation for customer teams.
  • Capture customer feedback and collaborate with product management, engineering, and research teams on roadmap priorities and product enhancements.
  • Help customers iterate quickly to integrate the product into their workflows and scale deployments successfully.

Requirements

  • Proven experience in a post-sales, customer success, or solutions engineering role, preferably with AI, security, or cloud-based products.
  • Strong experience with Docker and containerized workloads.
  • Kubernetes familiarity is highly desirable.
  • Hands-on experience with a major cloud platform such as AWS, Azure, or GCP.
  • Experience with cloud networking concepts and Infrastructure as Code (IaC).
  • Python programming experience is required.
  • Familiarity with AI/ML workflows, including LangChain, LangGraph, or MLOps tools, is a plus.
  • Strong troubleshooting skills and experience guiding customers through iterative solution design.
  • Excellent interpersonal and communication skills for working with both technical and business stakeholders.
  • Self-motivated, adaptable, and customer-focused.

Benefits

  • Fully remote work within the US with occasional team gatherings a couple of times per year.
  • Home office setup stipend, annual workspace upgrades, and a monthly internet/phone stipend.
  • Comprehensive health and wellness coverage with five plan options, fully subsidized by HiddenLayer.
  • Vision, dental, and 401(k) benefits.
  • Unlimited and flexible PTO for salaried employees, plus 15 paid company holidays.
  • Learning and development fund for training, conferences, certifications, and industry events.
  • Opportunity to join a venture-backed company that recently closed a $50M funding round.

Interested in this position?

Apply directly on the company website

Apply Now

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