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Customer Success Manager, Illinois

1 month ago
United States
Full-time
Mid Level
Customer Success Manager
Customer and Technical Support
Apply Now
HHAeXchange

HHAeXchange

HHAeXchange is a premier homecare management software connecting providers, payers, and caregivers for proactive care, efficiency, and transparency in the industry.

Health Care Providers & Services
251-1K
Founded 2008
View All Jobs 11

Description

  • Build and maintain client relationships as the primary point of contact for day-to-day operational needs.
  • Support client retention by delivering responsive service and resolving escalated issues with internal teams.
  • Identify client business needs, pain points, organizational structures, and opportunities for improvement.
  • Ensure timely delivery of solutions aligned with customer objectives and satisfaction targets.
  • Partner with product and leadership teams to share client feedback and improve the platform.
  • Maintain weekly client communication, status reporting, and quarterly business reviews.
  • Travel to client sites, conferences, and industry events to engage stakeholders and support business objectives.
  • Lead tailored product demonstrations and collaborate with sales to identify account growth opportunities.
  • Track customer success KPIs, including support metrics, turnaround times, and ticket backlog volumes.
  • Stay current on industry developments and HHAeXchange products while serving as a trusted advisor to key accounts.

Requirements

  • Bachelor’s degree required.
  • 3+ years of client service experience required.
  • Experience in healthcare or homecare, SaaS platforms, operational software, or partner ecosystems preferred.
  • Residence in the state of Illinois required.
  • Excellent verbal, written, interpersonal, presentation, and product demonstration skills.
  • Strong client relationship management, problem-solving, analytical, negotiation, and conflict-resolution abilities.
  • Strong organizational, project management, multitasking, and prioritization skills.
  • Ability to work collaboratively and independently in a dynamic, fast-paced environment.
  • Proficiency with Salesforce and Microsoft Office Suite.
  • Ability to manage high-pressure situations, multiple priorities, and detailed work accurately.
  • Travel availability of 10–25%, including overnight travel.
  • Passion for customer satisfaction and demonstrated understanding of the healthcare industry, particularly home-based care, preferred.

Benefits

  • Base salary of $95,000–$115,000, excluding variable compensation.
  • Competitive health plans.
  • Paid time off and company-paid holidays.
  • 401(k) retirement program with company match.
  • Additional company-sponsored benefits and programs.

Interested in this position?

Apply directly on the company website

Apply Now

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