Patient Experience Coordinator (Pacific Time)

1 week, 6 days ago
Full-time
Entry Level
Customer and Technical Support
Heartbeat Health

Heartbeat Health

Heartbeat Health is a virtual first cardiology company that utilizes real-time clinical data and device connectivity to provide same-day diagnostic reads, televisits, and care programs. Their mission is to deliver effective, efficient, and engaging hea...

Health Care Providers & Services
11-50
Founded 2017
$28M raised

Description

  • Proactively contact patients by phone, text, and email to schedule virtual visits and diagnostic procedures.
  • Provide technical assistance and guide patients through the care experience from first contact through follow-up.
  • Verify data accuracy and maintain reliable patient information.
  • Identify process gaps and help improve operational workflows.
  • Document workflows to support smooth day-to-day operations.
  • Support the launch and scaling of healthcare programs in a clinical environment.

Requirements

  • Bachelor’s degree in a relevant field such as Social Work, Communications, Education, Sociology, Psychology, or Health Sciences.
  • At least 6 months of internship or work experience.
  • Professional experience in high-touch, customer-facing roles such as hospitality, retail, waitressing, or call centers.
  • Background in service-oriented fields or study focused on people and community engagement.
  • Genuine interest in customer interaction and improving patient outcomes.
  • Comfort with data entry and eagerness to learn new healthcare technologies.
  • Fast learner who is adaptable in a fast-paced environment.

Benefits

  • Remote-first work environment.
  • Flexibility, autonomy, and trust at the core of the company culture.
  • Opportunity to work in a mission-driven, fast-paced healthtech environment.
  • Exposure to launching healthcare programs and scaling patient experiences.
  • Inclusive workplace with a stated commitment to diversity and equal opportunity.

Interested in this position?

Apply directly on the company website

Apply Now

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