Associate/Senior Associate, Customer Experience

1 day, 8 hours ago
Full-time
Entry Level
Customer and Technical Support
Headout

Headout

Headout is an on-demand mobile marketplace that offers travelers access to the best tours, attractions, events, and local experiences at discounted prices. With a focus on curated experiences, Headout provides a one-stop solution for discovering and bo...

Consumer Services
251-1K
Founded 2015
$66M raised

Description

  • Handle customer inquiries and concerns across calls, emails, chat, and social media channels.
  • Ensure every guest interaction is resolved promptly and leaves customers satisfied.
  • Collaborate with internal teams to address customer issues accurately and efficiently.
  • Maintain a service-oriented approach while supporting guests through issues and complaints.
  • Manage multiple queries and tasks in a fast-paced customer operations environment.
  • Identify opportunities to improve internal processes and increase operational efficiency.

Requirements

  • Fluent in English, both written and spoken.
  • Detail-oriented with strong attention to accuracy.
  • Highly organized and systematic in handling work.
  • Comfortable working shifts in a 24/7 customer service environment.
  • Able to adapt quickly and work in an agile setting.
  • Preferred: previous experience assisting a global clientele.
  • Preferred: a passion for travel.

Benefits

  • Remote-first role open to candidates across India.
  • Opportunity to work for a profitable, high-growth company.
  • Exposure to a fast-paced, agile customer operations team.

Interested in this position?

Apply directly on the company website

Apply Now

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