Shopify Operations Manager

1 hour, 19 minutes ago
Full-time
Mid Level
Customer and Technical Support
Hadley Designs

Hadley Designs

Hadley Designs specializes in creating educational and organizational products, including desk calendars and magnetic meal planners, designed to help individuals manage their schedules and meal preparations effectively.

Specialty Retail
1-10
Founded 2014

Description

  • Own Shopify store operations and customer experience from end to end.
  • Respond to customer inquiries across Shopify inbox and social channels.
  • Process refunds, reships, cancellations, and order updates.
  • Triage and resolve support tickets based on urgency.
  • Monitor order flow across Shopify, Base, and Amazon MCF and resolve fulfillment issues.
  • Manage split shipments, pre-orders, out-of-stock situations, and missing or delayed packages.
  • Audit the website for broken links, incorrect pricing, outdated promotions, and inconsistent messaging.
  • Build, maintain, and document SOPs for recurring operational workflows.
  • Implement automation and systems to reduce manual work and customer confusion.
  • Deliver weekly performance reports and track key business metrics.
  • Maintain compliance across ADA, privacy, tracking, and product/page disclosures.
  • Identify repetitive tasks and convert them into AI-powered workflows.

Requirements

  • 2 to 5 years of experience managing Shopify store operations.
  • Hands-on experience with order management, fulfillment, and customer service.
  • Strong written communication skills with the ability to simplify complex information.
  • High attention to detail and the ability to catch inconsistencies others miss.
  • Understanding of Shopify apps, backend systems, and troubleshooting workflows.
  • Experience building systems and process improvements, not just one-off fixes.
  • Ability to thrive in a fast-moving, high-growth environment.
  • Comfort working cross-functionally while maintaining clear ownership.
  • Systems-driven, proactive, and able to solve problems independently.
  • Preferred or beneficial experience with automation tools such as Shopify Flow and customer service platforms such as Gorgias.

Benefits

  • Remote-first work environment with flexibility and autonomy.
  • Ability to manage your schedule with trust and accountability.
  • Direct access to leadership and meaningful cross-team collaboration.
  • Opportunities to build systems, implement ideas, and drive real impact.
  • Access to training, tools, and continuous learning.
  • Free access to company products.
  • Work at a decade-strong, family-founded brand with a clear mission and vision.

Interested in this position?

Apply directly on the company website

Apply Now

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