Senior Manager of Ecommerce Operations

1 month, 2 weeks ago
Full-time
Mid Level
Customer and Technical Support
Hadley Designs

Hadley Designs

Hadley Designs specializes in creating educational and organizational products, including desk calendars and magnetic meal planners, designed to help individuals manage their schedules and meal preparations effectively.

Specialty Retail
1-10
Founded 2014

Description

  • Own Shopify store operations and customer experience end to end.
  • Respond to customer inquiries through Shopify inbox and social channels.
  • Process refunds, reships, cancellations, and order updates.
  • Triage and resolve support tickets based on urgency.
  • Monitor order flow across Shopify, Base, and Amazon MCF.
  • Resolve failed orders, inventory issues, discrepancies, and missing or delayed packages.
  • Coordinate with fulfillment teams to ensure timely delivery.
  • Audit the website for broken links, incorrect pricing, outdated promotions, and messaging inconsistencies.
  • Build and maintain SOPs for recurring workflows and operational processes.
  • Implement automation and system improvements using tools such as Shopify Flow, Gorgias, and AI tools.
  • Deliver weekly Shopify performance reports and track key metrics such as CAC, LTV, and funnel performance.
  • Maintain compliance across ADA, privacy, tracking, and product-page requirements.

Requirements

  • 2 to 5 years of experience managing Shopify store operations.
  • Hands-on experience with order management, fulfillment, and customer service.
  • Strong written communication skills with the ability to simplify complex information.
  • High attention to detail and the ability to catch inconsistencies others miss.
  • Experience with Shopify apps, backend systems, and troubleshooting workflows.
  • Ability to build systems and processes, not just solve individual issues.
  • Comfort working in a fast-moving, high-growth environment.
  • Ability to work cross-functionally while maintaining full ownership.
  • Experience with automation tools such as Shopify Flow and customer service platforms such as Gorgias is preferred.
  • Familiarity with AI tools for efficiency, prompt libraries, and scalable workflows is preferred.

Benefits

  • Remote-first environment with flexibility and autonomy.
  • Ability to manage your schedule with trust and accountability.
  • Direct access to leadership and meaningful cross-functional collaboration.
  • Opportunity to build systems, implement ideas, and drive real impact.
  • Access to training, tools, and continuous learning.
  • Free access to company products.
  • Join a decade-strong, family-founded brand with a clear mission and vision.

Interested in this position?

Apply directly on the company website

Apply Now

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