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Senior Systems Engineer (L4)

5 days, 18 hours ago
Poland, Brazil, Philippines
Full-time
Lead
Systems Engineer
DevOps and Infrastructure
Active Directory AWS Azure Cisco SQL
Apply Now
GXA

GXA

GXA is an award-winning IT consulting and managed services provider based in Richardson, Texas. With a focus on empowering businesses in Texas, GXA offers a range of IT solutions including managed IT services, business IT consulting, disaster recovery ...

Internet Software & Services
11-50
Founded 2008
View All Jobs 4

Description

  • Own the support, administration, and optimization of client infrastructure across servers, Microsoft 365, Azure, virtualization, networking, security, and backup and disaster recovery platforms.
  • Provide top-level escalation support and resolve complex technical issues with urgency and precision.
  • Partner with the Technical Alignment team to proactively align client environments to GXA standards.
  • Serve as a technical advisor and subject matter expert in client interactions, including with business leaders and decision-makers.
  • Translate technical recommendations into business outcomes and support client growth through effective technology guidance.
  • Ensure service delivery excellence through documentation, transparent communication, and KPI reporting.
  • Mentor and develop junior engineers to build team capacity, confidence, and professionalism.
  • Model proactive problem-solving, accountability, and service excellence in day-to-day work.
  • Contribute to playbook and process development to enable scalable and repeatable technical success.

Requirements

  • 8+ years of experience in a similar MSP environment.
  • Demonstrated passion for excellent customer service.
  • Strong ability to prioritize, follow through, and take initiative without supervision.
  • Resilience under pressure and the ability to handle escalations calmly and effectively.
  • Excellent communication and interpersonal skills with the ability to build trust with clients and teammates.
  • Collaborative mindset and ability to work well in a fast-paced team environment.
  • Relevant certifications such as MCSE, CCNA, or AWS SysOps preferred.
  • Reliable transportation for on-site client visits.
  • Advanced experience with virtualization environments.
  • Senior-level proficiency with Microsoft 365, Azure, Teams, SharePoint, SQL, Exchange, and Active Directory.
  • Strong networking background in design, configuration, and troubleshooting.
  • Advanced troubleshooting and problem isolation skills for complex issues.
  • Solid understanding of support tools, service delivery processes, and ITSM methodologies.
  • Typing and documentation skills for accurate and efficient service ticketing.
  • Ongoing pursuit of advanced IT certifications in Microsoft, Cisco, or ISC2 technologies preferred.
  • Interest in emerging technologies and evolving best practices.
  • Aspiration to move into architectural and leadership roles preferred.

Benefits

  • Medical, dental, and vision health care plan.
  • Basic, voluntary, and AD&D life insurance.
  • Paid time off, including vacation, sick leave, and public holidays.
  • Auxiliary benefit offerings such as Legal Shield and Aflac.

Interested in this position?

Apply directly on the company website

Apply Now

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