Customer Service Specialist

2 hours ago
Full-time
Entry Level
Customer and Technical Support
Greenlight

Greenlight

Greenlight is a financial technology company offering a debit card and money app for families, empowering parents to raise financially smart kids through smart spending and investing.

Capital Markets
251-1K
Founded 2014
$556M raised

Description

  • Provide customer support over the phone and by email for questions and issues related to the Greenlight card, registration, and mobile application.
  • Actively listen to customers to confirm details, clarify issues, and help de-escalate potential concerns.
  • Troubleshoot customer problems and manage complex concerns and escalations with professionalism.
  • Use software and internal tools to access customer accounts and resolve issues efficiently.
  • Build strong relationships with Greenlight colleagues and relay customer and product feedback to product and engineering teams.
  • Maintain a focus on speed and efficiency while keeping customer satisfaction as the top priority.
  • Continue learning through training and ongoing development to expand product and policy knowledge.
  • Adhere to company policies and procedures.
  • Self-manage effectively while working from home and meet daily productivity goals.

Requirements

  • High school diploma or equivalent.
  • Exceptional customer service, active listening, and verbal and written communication skills.
  • Proficiency with software, ideally CRM software.
  • Strong typing skills.
  • Experience troubleshooting technical issues.
  • Experience confidently handling complex customer concerns and escalations.
  • Ability to be professional, confident, resourceful, patient, and empathetic.
  • Ability to multitask and maintain accountability for daily productivity goals.
  • Ability to quickly learn Greenlight’s products, services, and policies.
  • Prioritize candidates based in Georgia, Florida, or Texas.
  • Must be available for one of the listed EST schedules.
  • Training requires coming into the office during the first week of employment.

Interested in this position?

Apply directly on the company website

Apply Now

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