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Sales Development Representative, Account Expansion (Existing Customers)

9 hours, 56 minutes ago
United States, Canada
Full-time
Junior
Business Development
Sales and Business Development
Salesforce
Apply Now
Granum

Granum

Granum provides comprehensive software solutions designed to enhance the operational efficiency of arborist and landscaping businesses across North America.

Internet Software & Services
Founded 2013
View All Jobs

Description

  • Contact existing customers to identify and qualify upsell and cross-sell opportunities, particularly for invoicing and payments products.
  • Drive adoption conversations with clients that have not activated key Granum features.
  • Qualify and schedule expansion meetings for the Customer Success team to build pipeline within the current customer base.
  • Conduct high-volume, phone-first outreach supported by email and sequencing.
  • Partner with the Payments, Customer Success, and Onboarding teams to identify expansion signals and coordinate warm handoffs.
  • Maintain accurate activity, pipeline, and outcome records in Salesforce.
  • Develop strong knowledge of Granum’s invoicing and payments product to address common client objections.
  • Share effective messaging, client objections, and adoption insights to help develop the expansion playbook.

Requirements

  • Previous experience in sales, customer success, or account management, especially involving upsell or account-expansion conversations.
  • Ability to build rapport and lead customer conversations from informal discussion to business needs.
  • Goal-oriented approach and motivation to meet performance targets.
  • Strong organization and discipline for managing high-volume outreach.
  • Ability to work effectively in a fast-paced, collaborative environment and incorporate feedback.
  • Ability to learn products quickly and communicate their value confidently.
  • Interest in building a career in sales.
  • Experience selling payment solutions to SMBs (preferred).
  • Experience selling into the green industry, including landscaping, tree care, or snow and ice removal (preferred).
  • Experience in B2B SaaS sales (preferred).

Benefits

  • Canada base salary of CAD $65,000–$70,000 plus CAD $20,000 in on-target commission; U.S. base salary of USD $55,000–$60,000 plus USD $30,000 in on-target commission.
  • Remote work opportunity.
  • Comprehensive U.S. medical, dental, vision, HSA/FSA, disability, and life insurance options.
  • Employer-funded Canadian HSA-based health plan with drug, dental, and mental health coverage.
  • 401(k) matching for U.S. employees and RRSP matching for Canadian employees.
  • Career development support, including tools, courses, and resources.
  • Unlimited paid time off, paid company holidays, and a company-wide winter break from December 24 through January 1.

Interested in this position?

Apply directly on the company website

Apply Now

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