Senior Solutions Engineer | UK | Remote

1 day, 7 hours ago
Full-time
Senior
Customer and Technical Support
Grafana

Grafana

Grafana is the open observability platform providing analytics, monitoring, and visualization solutions with a focus on user control and cost efficiency.

IT Services
1K-5K
Founded 2014
$535M raised

Description

  • Partner with the Sales team to explain Grafana Labs’ value proposition, vision, and strategy to customers.
  • Own technical engagements with prospects and customers to help close complex opportunities.
  • Deliver product and technical presentations, demos, and technical evaluations to potential and existing customers.
  • Communicate customer needs and market feedback to internal product, engineering, and sales teams.
  • Drive product conversations based on customer needs and problems.
  • Create and improve enablement materials, including documentation, blog posts, videos, and knowledge base articles.
  • Serve as a bridge between customers, sales, and technical engineering teams.
  • Support ongoing customer interaction to ensure customer success and product adoption.

Requirements

  • 5+ years of technical pre-sales experience.
  • Strong judgment, collaboration, and leadership skills for complex assignments.
  • Excellent written and oral communication skills for remote collaboration with internal teams and worldwide customers.
  • Ability to articulate value propositions and technical product advantages clearly.
  • Technical mindset with a desire to continue growing technically.
  • Comfort solving technical challenges and creating creative customer solutions.
  • Must be located in the UK.
  • Experience with open source technologies or the metrics/monitoring space is preferred.
  • Experience with sales methodologies such as MEDD(P)ICC is a plus.

Benefits

  • UK OTE compensation range of £111,500 - £134,000.
  • Restricted Stock Units (RSUs) included in all roles.
  • 100% remote, global work culture.
  • Global annual leave policy of 30 days per year.
  • 3 days of annual leave reserved for Grafana Shutdown Days.
  • In-person onboarding with fellow new team members.
  • Career growth pathways and development opportunities.

Interested in this position?

Apply directly on the company website

Apply Now

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