Program Operations Specialist

3 hours, 14 minutes ago
Full-time
Senior
Project and Program Management
Gradient AI

Gradient AI

Gradient AI provides AI software solutions for the insurance industry, improving loss ratios and profitability through claims and underwriting software.

Insurance
51-250
Founded 2018
$31M raised

Description

  • Own project and case management from intake and prioritization through assignment, tracking, and resolution.
  • Maintain client-level visibility into status, timelines, dependencies, risks, and priorities.
  • Coordinate with Product, Data Science, Data Engineering, Implementation, QA, and Client Executive teams to drive follow-through and resolve blockers.
  • Improve and automate project and case management processes using Salesforce, Jira, and spreadsheet trackers.
  • Connect workflows and data across systems to improve tracking, reporting, and visibility.
  • Build standardized reporting on ticket volume, aging, bottlenecks, resolution rates, and workload.
  • Develop a proactive, data-driven operating model by closing process gaps and improving accountability and efficiency.

Requirements

  • 5+ years of experience in service delivery, implementation management, issue or case management, project coordination, or program coordination.
  • Experience working at a software or SaaS company; insurance industry experience is preferred but not required.
  • Strong working knowledge of Jira, Excel, and Salesforce, including building reports, dashboards, and trackers.
  • Ability to collaborate with technical teams and translate technical details into business priorities.
  • Experience managing multiple concurrent workstreams with varied owners and no defined end date.
  • Strong organization, follow-through, and ability to hold cross-functional teams accountable without direct authority.
  • Clear written and verbal communication skills, including translating ticket-level details into portfolio-level reporting.

Benefits

  • Fully remote work with a flexible schedule.
  • $115,000–$140,000 annual base salary.
  • Annual performance bonus and equity grant.
  • Generous stock options.
  • Unlimited vacation days.
  • Medical, dental, vision, 401(k), and paid parental leave.
  • Opportunities for professional growth and expanded responsibilities.

Interested in this position?

Apply directly on the company website

Apply Now

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