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Junior Integration Manager

1 month, 1 week ago
Slovakia
Full-time
Junior
Operations Specialist
Customer and Technical Support
Grafana JIRA Kibana
Apply Now

GoReel

GoReel is an iGaming tech provider and game developer focused on software for the betting and gaming industry, including tech and marketing solutions, slot games, integration services, gaming server and back-office solutions, DevOps automation, and analytics.

Software Development
51-200
Founded 2015
View All Jobs 2

Description

  • Handle tickets escalated from L1 support and work on issues of varying complexity, including cases that require log analysis.
  • Create and maintain technical configurations through the web interface to ensure the product functions correctly.
  • Manage betting rate configurations with a strong focus on accuracy.
  • Collaborate closely with the L2 Support team to resolve technical queries escalated to L3.
  • Investigate and troubleshoot technical issues in structured support workflows.
  • Read, maintain, and contribute to technical documentation as needed.

Requirements

  • At least 1 year of experience in L2 technical support, including resolving L1 tickets and escalating unresolved issues to L3.
  • Upper-Intermediate English or higher, with the ability to communicate in technical conversations.
  • Experience supporting systems built on client-server architecture.
  • Experience using a browser-based developer console.
  • Confidence troubleshooting network issues.
  • Ability to work with technical documentation, including reading, writing from scratch, and maintaining existing materials.
  • Strong multitasking ability and comfort working on multiple tasks in parallel.
  • Analytical mindset with the ability to approach problems comprehensively.
  • Ability to work effectively in routine, structured environments.
  • Experience with Grafana, Kibana, or Jira is a plus.
  • Project management experience is a plus.
  • Ability to work remotely for long periods is a plus.
  • Advanced English is a plus.
  • Technical education in any field is a plus.
  • Experience above L2 helpdesk, such as DevOps, sysadmin, or programming, is a plus.
  • Additional languages, especially Spanish, are a plus.
  • Experience in online gambling is a plus.

Benefits

  • Bonus system in addition to salary.
  • Unlimited vacation and sick leave.
  • Budget for self-study and professional growth.
  • Healthcare coverage for Ukrainian and other EU countries.
  • Consultations with a corporate psychologist.
  • Compensation for foreign language courses.
  • Gifts for personal life events.
  • Fully remote, office, or hybrid work options.
  • Modern work equipment provided.
  • Flexible working hours based on task completion, starting between 9:00 and 11:00 AM.

Interested in this position?

Apply directly on the company website

Apply Now

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