RemoteLeaf Logo
Log in Sign up

Service Delivery and Provisioning Lead

4 hours, 35 minutes ago
United States
Full-time
Lead
Program Manager
Project and Program Management
Salesforce
Apply Now
Google

Google

Google specializes in organizing and providing access to the world's information through its highly regarded search services, catering to both individual users and corporate clients with innovative advertising and revenue-generating solutions.

Internet Software & Services
100K+
Founded 1998
View All Jobs 30

Description

  • Lead a hybrid team of Service Delivery Program Managers and Technical Provisioners, fostering accountability and continuous process improvement.
  • Manage end-to-end delivery of Dark Fiber, Wavelengths, and IP Transit services, ensuring carrier milestones are met.
  • Oversee physical and logical service activation while maintaining accurate network inventory and port management.
  • Serve as a senior escalation point for complex delivery roadblocks and remove blockers across the delivery lifecycle.
  • Work cross-functionally with Network Engineering, Supply Chain, and external carriers to ensure a seamless handoff to Network Operations.
  • Hold carriers and vendors accountable to contractual timelines and lead executive reviews for underperforming partners.
  • Identify bottlenecks in the order-to-service pipeline and implement automation to improve internal workflows.
  • Optimize internal tools for network asset management and provisioning scale.

Requirements

  • Bachelor’s degree in a technical or business field, or equivalent practical experience.
  • 8 years of experience in network service delivery, telecommunications operations, or technical program management.
  • 3 years of experience in a formal people management or leadership role.
  • Experience managing large-scale infrastructure projects such as Dark Fiber IRUs, high-capacity transport, or data center builds.
  • Deep technical understanding of the physical and logical layers of networking, including fiber characterization, optical transceivers, and cross-connect architecture (preferred).
  • Experience working at a major Internet service provider or Tier 1/2 carrier in a provisioning or service delivery capacity (preferred).
  • Ability to use data and metrics (KPIs) to drive team performance and identify operational risks (preferred).
  • Exceptional communication and negotiation skills, with experience unblocking stalled projects through vendor account management (preferred).
  • Experience with Network Inventory Management systems and Salesforce-based order management workflows (preferred).

Benefits

  • US base salary range of $160,000 to $235,000.
  • Bonus eligibility.
  • Cash award eligibility.
  • Benefits package.
  • Opportunity to work for an Alphabet company with a growing U.S. network footprint.
  • Equal opportunity and inclusive workplace commitments.
  • Accommodation support for applicants who need it.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

lago

Amazon Case Management Team Lead (E-commerce)

lago Professional Services

Lago is hiring a remote Case Management Team Lead to oversee a team handling Amazon Seller Support cases for clients, driving case throughput, resolution quality, and cross-functional escalation management.

Anywhere Latin America Philippines Full-time Senior Customer Support Program Manager
$0k-$0k
E-commerce
1 hour, 27 minutes ago
Kuros Biosciences

Clinical Research Associate

Kuros Biosciences 51-250 Pharmaceuticals

Kuros Biosciences is hiring a Clinical Research Associate to support clinical trials and regulatory activities across designated U.S. territories.

United States Full-time Mid Level Program Manager
$65k-$75k
2 hours, 9 minutes ago
Anduril Industries

Digital Factory Operations Lead

Anduril Industries 1K-5K Aerospace & Defense

Anduril Industries is hiring a Technical Program Manager to coordinate factory software execution at the site level and ensure digital systems, infrastructure, and automation keep live production environments running smoothly.

United States Full-time Lead Program Manager
$99k-$131k
ERP
3 hours, 3 minutes ago
Databricks

Lead Technical Program Manager, Professional Services - Retail

Databricks 1K-5K IT Services

Databricks is hiring a Lead Technical Program Manager for its Professional Services team to guide complex retail customer engagements and drive successful technical delivery.

United States Full-time Lead Program Manager
$138k-$236k
Apache Spark Databricks MLflow
4 hours, 41 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers