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Senior Account Manager - USA

2 months, 3 weeks ago
United States
Full-time
Senior
Account Manager
Customer and Technical Support
CRM
Apply Now
GoGlobal

GoGlobal

GoGlobal Technologies Inc. is an online survey specialist company that custom builds online surveys for organizations to conduct internet market research.

Professional Services
View All Jobs 16

Description

  • Serve as the primary account owner for a portfolio of strategic US-based multinational clients across BCS and EOR services.
  • Build trusted relationships with executive and senior stakeholders by providing consultative guidance on expansion, entity management, employment solutions, and compliance.
  • Drive client retention, renewals, upselling, cross-selling, and gross margin optimization.
  • Lead Quarterly Business Reviews to identify client needs, growth opportunities, and strategic initiatives.
  • Own commercial performance across assigned accounts, including revenue growth, pricing discussions, contract amendments, and scope expansion.
  • Identify and introduce additional GoGlobal solutions across existing client portfolios.
  • Support business development activities through client meetings, networking events, and go-to-market initiatives.
  • Work collaboratively with Sales to ensure smooth handovers and continued account growth after implementation.
  • Maintain accurate account data in CRM systems, including renewals, onboarding status, commercial opportunities, and account plans.
  • Act as the senior escalation point for complex operational or commercial issues and help resolve client risks.
  • Partner with internal teams across Operations, Payroll, Accounting, Tax, Legal, Compliance, Finance, and Customer Success to deliver seamless service.
  • Mentor junior Account Managers and support process improvement and knowledge-sharing initiatives.

Requirements

  • Experience in Account Management, Customer Success, Client Services, or Business Development within a B2B environment.
  • Hands-on experience managing Business Corporate Services (BCS) and Employer of Record (EOR) client portfolios preferred.
  • Strong understanding of global employment solutions, including EOR, global payroll, accounting, tax, entity management, and corporate compliance services.
  • Proven experience managing enterprise or multinational client accounts across multiple countries.
  • Demonstrated success in client retention, renewals, upselling, cross-selling, and commercial account growth.
  • Strong commercial mindset with experience managing pricing discussions, scope changes, and revenue expansion.
  • Excellent client-facing, presentation, negotiation, and stakeholder management skills, with experience engaging senior executives.
  • Ability to manage multiple complex accounts while working collaboratively across global teams.
  • Excellent verbal and written English communication skills.
  • Experience within a global BPO, EOR, PEO, Global Payroll, HR Services, or Business Corporate Services organization preferred.
  • Experience supporting multinational organizations with international expansion.
  • Knowledge of US employment practices and international workforce solutions.
  • Experience participating in business development activities, including client meetings, networking events, and go-to-market initiatives.
  • Experience working in a fast-paced, global, matrix organization.

Benefits

  • Fully remote work, with hybrid options in some countries.
  • Opportunity to become a partner and share in the profits.
  • No equity plans, with a focus on long-term sustainable growth instead.
  • Transparent culture with monthly financial updates shared with the team.
  • Supportive global team and opportunities across international locations.
  • Flexible, trust-based work environment with minimal rigid office routines.
  • Background and reference checks disclosed as part of the application process.

Interested in this position?

Apply directly on the company website

Apply Now

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