Workforce Scheduler

15 hours, 10 minutes ago
Full-time
Junior
Data Science and Analytics
GOAT Group

GOAT Group

GOAT Group is a global platform offering the greatest products from the past, present, and future. Established in 2015, it has evolved into the premier sneaker marketplace worldwide, expanding to provide apparel and accessories from emerging, contempor...

Retailing
1K-5K
$493M raised

Description

  • Work a Monday-Friday schedule from 9am to 5pm Pacific Time.
  • Manage schedule requests, exceptions, and short-term workforce planning.
  • Generate, validate, and publish domestic and global agent rosters by assigned due dates.
  • Optimize labor efficiency while following customer service standards.
  • Provide data, ad-hoc reporting, and recommendations to customer service leadership on operational challenges.
  • Monitor and report shrinkage trends.
  • Plan and validate rosters for forecast scenarios such as peak periods and events.
  • Monitor and analyze schedule adherence and productivity.
  • Report on agent performance on a weekly and monthly basis.
  • Serve as the subject matter expert for workforce management topics.

Requirements

  • Experience with workforce management in a multi-channel environment, preferred.
  • Previous experience with workforce management and scheduling software.
  • Strong Microsoft Excel skills.
  • Excellent interpersonal and communication skills.
  • Ability to manage large volumes of information and present insights with data.
  • Strong analytical and problem-solving skills.
  • Highly organized with the ability to manage competing priorities.
  • Comfort working across departments and handling diversity and adversity.
  • Detail-oriented and capable of tracking multiple sites.
  • Experience with schedule adherence and resource planning for a fast-growing business, preferred.

Benefits

  • Hiring range of $19.85 to $29.13 USD per hour.
  • 401(k) plan.
  • Paid time off.
  • Medical insurance options.
  • Dental insurance options.
  • Vision insurance options.
  • Disability insurance options.
  • Life insurance options.

Interested in this position?

Apply directly on the company website

Apply Now

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