RemoteLeaf Logo
Log in Sign up

Workforce Real Time Analyst

3 weeks, 4 days ago
United States
Full-time
Mid Level
Operations Analyst
Data Science and Analytics
Apply Now
GOAT Group

GOAT Group

GOAT Group is a global platform offering the greatest products from the past, present, and future. Established in 2015, it has evolved into the premier sneaker marketplace worldwide, expanding to provide apparel and accessories from emerging, contempor...

Retailing
1K-5K
$493M raised
View All Jobs 11

Description

  • Conduct real-time analysis of agent occupancy and schedule adherence to support optimal performance.
  • Analyze staffing levels, scheduling gaps, and staffing performance to maximize labor efficiency.
  • Manage intra-day workforce performance and monitor shrinkage trends to identify improvement opportunities.
  • Report on oldest contacts by team, backlog, and skipped contacts to maintain operational effectiveness.
  • Maintain an agent master file with updates to staffing, attrition, and departmental changes.
  • Communicate outlying agent performance in real time to relevant stakeholders.
  • Remain flexible to take on additional assignments as needed.

Requirements

  • Experience with Workforce Management (WFM) in a multi-channel environment.
  • Proficiency with WFM and scheduling software such as Verint, Aspect, Assembled, or Nice.
  • Strong skills in Microsoft Excel or Google Sheets.
  • Excellent interpersonal and communication abilities.
  • Strong analytical and problem-solving skills.
  • Highly organized and capable of managing competing priorities.
  • Ambitious and consistent, with comfort in diverse and challenging situations.
  • Experience with occupancy, schedule adherence, and contact center KPIs in a fast-paced, performance-driven environment.
  • Ability to collaborate across departments.

Benefits

  • Hiring range of $18.31 to $26.83 USD per hour.
  • 401(k) benefits.
  • Paid time off.
  • Medical insurance.
  • Dental insurance.
  • Vision insurance.
  • Disability insurance options.
  • Life insurance options.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

P

Analyst

Precision AQ 1001-5000 Business Consulting and Services

Precision Medicine Group is seeking a Data Analyst to support client operations and deliver high-quality analytical and operational outputs for healthcare and claims-related work.

India Full-time Mid Level Data Analyst Operations Analyst
Power BI Python SQL Tableau
41 minutes ago
RemotePro

Business Automation Analyst (Python, AI & Advanced Excel)

RemotePro 11-50 Internet Software & Services

Business Automation Analyst at RemotePro, focused on streamlining operations by building automation, reporting, and AI-driven workflows that reduce manual work and improve efficiency.

Philippines Full-time Mid Level Operations Analyst
Python SQL
1 hour, 15 minutes ago
Databricks

Senior Analyst, Talent Acquisition Operations

Databricks 1K-5K IT Services

Databricks is seeking a Sr. Analyst, Talent Acquisition Operations to support and improve global recruiting operations through data-driven process optimization, automation, and stakeholder coordination.

India Full-time Senior Operations Analyst Recruiter
1 hour, 36 minutes ago
Anduril Industries

Business Operations, Strategic Supply Chain

Anduril Industries 1K-5K Aerospace & Defense

Anduril Industries is hiring for its Production Strategy & Operations team to own strategic analysis and execution that de-risks supply chain and production planning as the company scales hardware delivery.

United States Full-time Senior Operations Analyst
$146k-$194k
ERP
6 hours, 43 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers