Supervisor, Authentication

1 month ago
Full-time
Senior
Quality Assurance and Testing
GOAT Group

GOAT Group

GOAT Group is a global platform offering the greatest products from the past, present, and future. Established in 2015, it has evolved into the premier sneaker marketplace worldwide, expanding to provide apparel and accessories from emerging, contempor...

Retailing
1K-5K
$493M raised

Description

  • Oversee day-to-day operations, quality control, and supervision of the Authentication team.
  • Partner with Operations leadership to develop plans for continued growth and team development.
  • Monitor SLA compliance and uphold quality and safety standards.
  • Coach employees on performance, training, and operational goal attainment.
  • Manage scheduling needs and maintain active communication through Slack and daily check-ins.
  • Track operational goals and troubleshoot performance issues related to Cost Per Order (CPO).
  • Drive cross-functional quality control expectations within Authentication.
  • Support tracking, investigation, and auditing of order issues such as misverification reports.
  • Act as the last line of defense for order issues.
  • Work in a dynamic warehouse environment with heavy equipment.

Requirements

  • 2+ years of supervisory or leadership experience with a background in product authentication.
  • Knowledge of and passion for sneakers and apparel, including familiarity with industry trends and resources.
  • Strong attention to detail, problem-solving, and decision-making skills.
  • Ability to work independently, learn quickly, and take on increasing responsibility.
  • Strong verbal and written communication skills.
  • Ability to lift and move boxes up to 35 pounds.
  • Willingness and ability to work extended hours, including weekends and holidays, during peak periods.
  • Experience with performance management and employee development (preferred).

Interested in this position?

Apply directly on the company website

Apply Now

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