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Customer Success Manager, DACH

1 hour, 53 minutes ago
Germany
Full-time
Mid Level
Customer Success Manager
Customer and Technical Support
CI/CD DevSecOps Git
Apply Now
GitLab

GitLab

GitLab: The comprehensive DevOps platform revolutionizing software development with automation, AI workflows, and essential tools for efficient collaboration.

Internet Software & Services
1K-5K
Founded 2014
View All Jobs 171

Description

  • Partner with customers to turn pre-sales plans and desired business outcomes into actionable objectives.
  • Guide customers on GitLab platform best practices, common use cases, and future adoption paths.
  • Serve as the main liaison for customer questions, issues, and escalations across GitLab teams.
  • Collaborate with Support, Product Management, Engineering, Sales, and Professional Services as needed.
  • Own a portfolio of assigned customers and manage adoption, retention, growth, and satisfaction.
  • Stay current on GitLab releases and use that knowledge to support customers.
  • Help customers navigate the customer journey and expand into additional use cases.

Requirements

  • Understanding of Git and typical branching strategies.
  • Knowledge of the software development lifecycle and development pipeline.
  • Understanding of continuous integration, continuous deployment, and DevSecOps.
  • Prior experience in Customer Success or equivalent experience driving satisfaction, adoption, and retention.
  • Experience partnering with customers to define and achieve business outcomes.
  • Familiarity working with customers of sizes relevant to the assigned segment.
  • Exceptional verbal, written, organizational, presentation, and communication skills.
  • Detail-oriented and analytical mindset.
  • Strong team player with self-starter behavior.
  • Project management experience and skills.
  • Strong technical, analytical, and problem-solving skills.
  • Alignment with GitLab values and willingness to work accordingly.
  • Willingness to travel if needed and comply with the company travel policy.
  • Fluent German.

Benefits

  • Flexible Paid Time Off.
  • Equity Compensation and Employee Stock Purchase Plan.
  • Growth and Development Fund.
  • Parental leave.
  • Home office support.
  • Benefits to support health, finances, and well-being.
  • Team Member Resource Groups.
  • Remote work with global hiring flexibility.

Interested in this position?

Apply directly on the company website

Apply Now

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