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Customer Success Architect, NEUR

7 hours, 26 minutes ago
United Kingdom, Ireland, Netherlands
Full-time
Senior
Customer Success
Project and Program Management
CI/CD DevSecOps Git
Apply Now
GitLab

GitLab

GitLab: The comprehensive DevOps platform revolutionizing software development with automation, AI workflows, and essential tools for efficient collaboration.

Internet Software & Services
1K-5K
Founded 2014
View All Jobs 118

Description

  • Partner with customers to turn pre-sales plans and desired outcomes into actionable objectives.
  • Serve as a trusted advisor on GitLab platform best practices, use cases, and customer journey guidance.
  • Own a portfolio of assigned customers focused on adoption, retention, growth, and satisfaction.
  • Act as the liaison for customer questions, issues, and escalations across Support, Product Management, and other teams.
  • Build Customer Success Plans with customers, including critical goals and key performance indicators.
  • Provide immediate onboarding support and ongoing enablement activities.
  • Stay current on GitLab releases and communicate the availability and applicability of new features.
  • Support GitLab Services by identifying and recommending training opportunities.
  • Program manage account escalations and coordinate internal follow-up.
  • Collaborate with Product Management, Engineering, Sales, Professional Services, and other teams to support customers.

Requirements

  • Understanding of Git and typical branching strategies.
  • Knowledge of the software development lifecycle and development pipeline.
  • Understanding of continuous integration, continuous deployment, and DevSecOps.
  • Prior experience in Customer Success or equivalent experience driving satisfaction, adoption, and retention.
  • Experience partnering with customers to define and achieve business outcomes.
  • Familiarity working with customers of sizes relevant to the assigned segment.
  • Exceptional verbal, written, organizational, presentation, and communication skills.
  • Strong technical, analytical, and problem-solving skills.
  • Project management experience and skills.
  • Demonstrated progressive experience in a related function with direct customer advocacy and engagement in post-sales or professional services roles.
  • Ability to travel if needed and comply with the company’s travel policy.
  • Alignment with GitLab’s values and willingness to work in accordance with those values.

Benefits

  • Benefits to support your health, finances, and well-being.
  • Flexible Paid Time Off.
  • Team Member Resource Groups.
  • Equity Compensation and Employee Stock Purchase Plan.
  • Growth and Development Fund.
  • Parental Leave.
  • Remote work anywhere GitLab hires, subject to location-based eligibility requirements.

Interested in this position?

Apply directly on the company website

Apply Now

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