Senior IT Support Administrator

2 hours, 5 minutes ago
Full-time
Senior
Customer and Technical Support
ghSMART

ghSMART

ghSMART is a global leadership advisory firm that helps CEOs, boards, and investors build winning leadership teams with a focus on strategy execution and positive change.

Professional Services
51-250
Founded 1995

Description

  • Maintain and monitor technology systems for security, compliance, reliability, and risk mitigation.
  • Serve as the main point of contact for IT support, responding promptly to issues, tickets, and requests.
  • Provide proactive, high-touch support to staff and executive leadership, anticipating technology needs.
  • Track, manage, and resolve help desk tickets with clear communication and follow-up.
  • Troubleshoot and resolve hardware, software, and system issues efficiently.
  • Collaborate with IT colleagues and communicate updates or issues that may affect the team.
  • Uphold a client-focused, service-oriented approach in all stakeholder interactions.

Requirements

  • Bachelor’s degree in STEM preferred, or at least 3 years in a comparable IT support role.
  • Extensive hands-on experience with Entra administration.
  • Strong support experience across both Microsoft and Apple environments.
  • Demonstrated experience supporting executive-level stakeholders with discretion and professionalism.
  • Strong understanding of IT security principles and hands-on experience implementing security best practices.
  • Extensive hands-on experience administering Microsoft 365 environments, including user management, security configuration, and troubleshooting.
  • Strong analytical ability to resolve complex technical issues.
  • Superior written and verbal communication skills.
  • Self-motivated and able to work independently in a remote environment, set priorities, and deliver results.
  • Comfortable giving and receiving feedback.

Benefits

  • Remote-first work environment with flexible schedules.
  • Base salary of $85,000 - $90,000.
  • Annual discretionary performance bonus.
  • 401(k) plan with an annual employer contribution.
  • Comprehensive benefits package.
  • Culture of freedom and flexibility with support for work-life balance.

Interested in this position?

Apply directly on the company website

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