Geotab

Geotab is a leading provider of GPS fleet tracking and management solutions, leveraging data analytics and machine learning to optimize fleet performance, enhance driver safety, and ensure regulatory compliance worldwide.

Road & Rail

Industrials

1K-5K (2750)

Founded 2000

3 open positions

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Technical Support Specialist (Lisbon, Portugal) (12 month Contract)

16 hours, 28 minutes ago

Portugal

Full-time

Junior

Technical Support Engineer

IoT and Embedded Systems

C# IoT JavaScript Machine Learning Python SQL

Apply Now

Geotab

Road & Rail

1K-5K

Founded 2000

View All Jobs 3

Description

Support partners, customers, sales representatives, and internal teams through phone, chat, and email.
Diagnose and resolve hardware and software issues across Geotab products, the MyGeotab platform, and partner products.
Provide technical expertise on database setup, user management, rules and reporting, device errors, network communications, portal navigation, and product implementation.
Coordinate the return and exchange process for Geotab devices and accessories with internal departments.
Troubleshoot connectivity, installation, and software-related issues.
Manage, develop, and deliver product service training to resellers and customers.
Resolve customer complaints and escalate severe issues to management when needed.
Preserve the confidentiality and security of customer data and information.
Support Geotab global strategic initiatives.

Requirements

1–3 years of experience in a customer service or support role.
1–3 years of technical experience troubleshooting technical issues.
Post-secondary diploma or degree, or equivalent work experience.
Specialization in Engineering, Computer Science, or a related field is highly valued.
Fluent in English and Portuguese, with the ability to read, write, and communicate clearly in both languages.
Working knowledge of SQL, Python, C#, or JavaScript.
Experience with data warehouses such as Google BigQuery.
Expert-level Excel skills, including pivot tables and reports.
Technical competence with Google Suite for business.
Ability to work a flexible schedule in a 24/7/365 operation, including days, evenings, nights, weekends, and holidays.

Benefits

Geotab is certified as a Great Place to Work™.
Opportunities to innovate and grow within a fast-paced, changing environment.
Great benefits.
Fun and inclusive work culture.

Interested in this position?

Apply directly on the company website

Apply Now

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