Helpdesk Coordinator

16 hours, 11 minutes ago
Full-time
Junior
Customer and Technical Support
Remote Recruitment

Remote Recruitment

REMOTE RECRUITMENT is a remote jobs recruitment agency that assists UK based companies with finding the best talent for their needs. We operate as a full service employment agency providing recruitment/staffing for the following specialist fields: Mark...

Professional Services
11-50
Founded 2018

Description

  • Triage, prioritise, and assign incoming IT support tickets efficiently.
  • Provide fast and effective first-line technical support via phone, email, and chat.
  • Escalate complex technical issues to second- and third-line support engineers.
  • Maintain helpdesk SLAs and produce regular performance and trend reports.
  • Update the internal knowledge base with common issues, solutions, and workarounds.
  • Onboard new users and coordinate device setup and system access provisioning.

Requirements

  • 2+ years of IT helpdesk, service desk, or technical support experience.
  • Familiarity with helpdesk platforms such as Zendesk, Freshdesk, or ServiceNow.
  • Strong customer service and communication skills with excellent English.
  • Basic knowledge of Windows, Microsoft 365, and common business applications.
  • Ability to work calmly and effectively in a fast-paced remote support environment.

Benefits

  • R27,000 per month salary.
  • 100% remote role.
  • Work UK business hours.
  • Career growth and professional development opportunities.
  • Exposure to leading UK businesses and practices.

Interested in this position?

Apply directly on the company website

Apply Now

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