Remote Systems Analyst (L2)

1 month, 2 weeks ago
Full-time
Mid Level
DevOps and Infrastructure
FusionTek

FusionTek

FusionTek specializes in network security and IT services, offering secure cloud-based solutions for businesses in Seattle, Tampa, and Washington DC. They handle IT management so you can focus on your business.

IT Services
11-50
Founded 2007

Description

  • Manage and resolve escalated support tickets, including break/fix issues, application setup, and user-level configurations.
  • Serve as the escalation point for first-level technicians and ensure timely resolution of more complex problems.
  • Perform server administration and contribute to core infrastructure improvements related to networking and security.
  • Set up and maintain Hyper-V hosts and troubleshoot virtualization-related issues.
  • Deploy, configure, and troubleshoot SonicWall firewalls and Datto networking switches and access points.
  • Use the ticketing system to document, monitor, and escalate issues while maintaining clear and accurate internal documentation.
  • Provide outstanding remote end-user support and collaborate closely with the technical team to deliver client services.
  • Work with and evaluate modern technologies regularly implemented by the team to support client environments.

Requirements

  • CompTIA A+ and/or Network+ required; if not currently held, candidate must earn certification after hire (employer support provided).
  • MD-102 (Modern Desktop Administrator Associate) preferred.
  • 3–5 years of IT support experience in an MSP or fast-paced technical environment.
  • Strong proficiency with Windows 10/11 and macOS for desktop support.
  • Experience with Windows Server 2016, 2019, or 2022 for server administration.
  • Working knowledge of SonicWall firewalls, Datto networking, and core networking fundamentals.
  • Familiarity with Microsoft 365/Office 365 administration and Office applications.
  • Experience with Azure and/or AWS cloud environments.
  • Hands-on experience with Datto BCDR and/or SaaS Backup solutions.
  • Experience using Autotask PSA is a strong plus, and outstanding written/verbal communication, time-management, and a proactive, service-oriented mindset are required.

Benefits

  • Competitive salary: R300,000 – R350,000 per year.
  • Quarterly bonus eligibility based on performance.
  • Comprehensive benefits package.
  • Paid time off and leave policies in line with South African standards.
  • Educational reimbursement for certification exams and access to company-provided training resources.
  • Fully remote role with opportunities for team events and colleague connection.

Interested in this position?

Apply directly on the company website

Apply Now

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