RemoteLeaf Logo
Log in Sign up

Learner Experience Manager, Simplilearn

16 hours, 43 minutes ago
United States
Full-time
Junior
Customer Success Manager
Customer and Technical Support
CRM Machine Learning Salesforce Tableau
Apply Now
Fullstack Academy

Fullstack Academy

Fullstack Academy: Top-ranked coding bootcamp in NYC & online, transforming individuals into skilled developers for top tech companies.

Diversified Consumer Services
11-50
Founded 2012
View All Jobs 11

Description

  • Act as the primary point of contact for high-priority learner escalations and classroom issues.
  • Investigate and resolve learner concerns by coordinating with operations, product, support, quality, and other cross-functional teams.
  • Provide timely, accurate, and empathetic responses to learner problems across live sessions, Slack, email, and 1:1 conversations.
  • Track escalation trends, identify root causes, and help prevent recurring issues.
  • Maintain clear documentation of cases, actions taken, and outcomes.
  • Manage classroom satisfaction, student engagement, and learner readiness for graduation and career outcomes.
  • Liaise with enrollment, delivery, and reversal teams to support onboarding and retention efforts.
  • Proactively communicate onboarding expectations and adjustments to reduce early reversals.
  • Compile weekly and monthly reports on friction points, key issues, and retention opportunities.
  • Support learner community-building, engagement events, and career services administrative tasks for graduates.

Requirements

  • Post-secondary education in a tech or education field.
  • Passion for the tech and education industries and motivation to support upskilling and career mobility.
  • Experience in education, teaching, instructional coaching, academic operations, or learning and development.
  • Experience working in a growth environment with a dynamic role and changing responsibilities.
  • Strong attention to detail and project management skills.
  • Ability to work independently while collaborating virtually with internal teams and leadership.
  • Track record of delivering strong customer and stakeholder satisfaction.
  • Positive attitude, professionalism, and a strong interpersonal presence.
  • Experience managing others is a plus.
  • 2+ years of experience in a technical role such as data analytics or AI/ML is preferred.
  • Experience using learning management systems is preferred.
  • E-learning experience is preferred.
  • Educational industry background is preferred.
  • Experience with Salesforce, Google Sheets, Tableau, or similar tools is preferred.
  • Technical knowledge of the AI industry is preferred.
  • Availability to work weekday hours between 10:00 AM–6:00 PM EST or 12:00 PM–8:00 PM EST.
  • Willingness to follow a rotating weekly days-off schedule of Friday/Saturday or Sunday/Monday.

Benefits

  • On-Target Earnings (OTE) of $55,000 annually, plus benefits.
  • Equal Employment Opportunity commitment to an inclusive workplace.
  • Employment decisions made without regard to protected characteristics under applicable law.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

New Relic

Associate Technical Success Manager

New Relic 1K-5K Internet Software & Services

New Relic is hiring a customer-facing observability role focused on driving expansion, proving product value, and helping commercial customers improve business outcomes across complex digital systems.

India Full-time Junior Customer Success Manager Technical Account Manager
AWS Azure CI/CD GCP New Relic
13 minutes ago
GitLab

Customer Success Manager, DACH

GitLab 1K-5K Internet Software & Services

GitLab is hiring a Customer Success Manager to own assigned customer accounts, align outcomes with product adoption, and drive retention, growth, and satisfaction across the DevSecOps platform.

Germany Full-time Mid Level Customer Success Manager
CI/CD DevSecOps Git
13 minutes ago
Zeta Global

Senior Client Success Manager - Programmatic

Zeta Global 1K-5K Media

Zeta Global is hiring a Senior Client Success Manager – Programmatic to own the end-to-end success of strategic programmatic accounts and drive campaign performance, retention, and growth within its marketing platform business.

United States Full-time Senior Customer Success Manager
$80k-$95k
13 minutes ago
Zeta Global

Senior Client Success Manager - Programmatic

Zeta Global 1K-5K Media

Zeta Global is hiring a Senior Client Success Manager – Programmatic to own the end-to-end success of strategic programmatic accounts, managing live campaigns and client relationships from a remote Chicago-based role.

United States Full-time Senior Customer Success Manager Technical Account Manager
$80k-$95k
13 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers