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Service Coordinator / Dispatcher

2 months, 2 weeks ago
Mexico, Argentina, Chile, Panama, Colombia, Ecuador
Full-time
Junior
Operations Specialist
Customer and Technical Support
Apply Now
Freelance Latin America

Freelance Latin America

Freelance Latin America connects businesses with skilled international remote workers in any industry. Maximize your business growth potential while keeping costs low by connecting with specialized bilingual freelancers through our remote staffing solu...

Professional Services
1-10
Founded 2017
View All Jobs 7

Description

  • Answer and direct incoming phone calls professionally and courteously.
  • Coordinate and schedule IT service requests and appointments for multiple technical team members.
  • Process service requests received via email, phone, manual entry, and client submissions.
  • Schedule internal and field technicians using the ticketing platform.
  • Serve as the primary point of contact for clients and provide timely updates on requests and incidents.
  • Monitor technician schedules to ensure prompt time entry and efficient resource utilization.
  • Escalate service requests that cannot be scheduled within agreed service levels.
  • Track service request progress and report utilization and completion metrics to management.
  • Assist with basic billing and software licensing reconciliation tasks.
  • Maintain office supply inventory and coordinate ordering when needed.

Requirements

  • Excellent verbal and written communication skills.
  • Strong attention to detail and organizational abilities.
  • Basic computer and operating system knowledge.
  • Strong customer service and interpersonal skills, including active listening and professional telephone etiquette.
  • Understanding of IT service environments and the ability to coordinate multiple support resources.
  • Ability to manage schedules and prioritize multiple tasks simultaneously.
  • Fast and accurate typing skills for service request documentation.
  • Self-motivated and able to perform effectively in a fast-paced environment.
  • Critical thinking and effective problem-solving skills.
  • Previous experience in an IT help desk, Managed Service Provider (MSP), or service dispatch environment is preferred.
  • Familiarity with ticketing systems or service management platforms is preferred.
  • Experience supporting scheduling, resource coordination, or administrative operations is preferred.
  • Schedule availability Monday through Friday, 8:30 AM–5:30 PM GMT -5:00 (Eastern Time – US & Canada, Bogotá, Lima).

Benefits

  • Fully remote work environment.
  • Stable, long-term collaboration.
  • Clear scope of responsibilities and structured workflows.
  • Training and onboarding support.
  • Opportunity to work with international teams.
  • Exposure to modern tools and professional processes.
  • Supportive and collaborative work culture.
  • Opportunity for skill development and career growth.

Interested in this position?

Apply directly on the company website

Apply Now

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