Senior Program Manager, Fulfillment

41 minutes ago
Full-time
Senior
Project and Program Management
Formlabs

Formlabs

Formlabs is a global leader in professional 3D printing, offering high-resolution SLA and SLS printers, post-processing solutions, and advanced materials for designers and engineers worldwide.

Semiconductors & Semiconductor Equipment
251-1K
Founded 2011
$254M raised

Description

  • Lead regional outbound operations and ensure 3PL partners meet SLAs for order processing, packaging quality, and carrier handoffs.
  • Oversee regional fulfillment and outbound shipping budgets and reduce cost per order through network and packaging improvements.
  • Partner with the Data/Systems team to build and maintain dashboards for OTIF, shipping margin leakage, and other fulfillment metrics.
  • Collaborate on new product launches and seasonal surges by modeling fulfillment costs and preparing regional infrastructure for volume spikes.
  • Improve outbound routing guides to balance carrier cost efficiency with promised customer delivery dates.
  • Analyze failed delivery and exception data to identify root causes and drive corrective actions that reduce reshipment costs.
  • Mentor junior coordinators on logistics analytics and support vendor negotiations with data-driven insights.
  • Lead regional reverse logistics and cross-border distribution strategy, including tax compliance and transit-time optimization.

Requirements

  • Bachelor’s degree in Supply Chain, Finance, Business Analytics, or a related field.
  • Progressive experience in e-commerce fulfillment, 3PL management, or outbound logistics.
  • Strong financial acumen with experience managing logistics budgets, auditing freight bills, and performing cost-benefit analyses.
  • Strong analytical skills with experience working in ERP/WMS data and translating spreadsheets into leadership-ready insights.
  • Excellent communication and stakeholder management skills across operational and finance teams.
  • Proven ability to solve complex operational problems while maintaining focus on customer experience and profitability.
  • Advanced proficiency in Excel (Power Query/VBA) or SQL for data extraction and reporting (preferred).
  • Experience with Shopify back-end fulfillment logic and integration with global 3PL networks (preferred).
  • Familiarity with total landed cost modeling and international VAT/tax implications on regional fulfillment (preferred).

Benefits

  • Annual base pay range of $75,000 to $115,000 USD.
  • Full-time employees receive equity in the form of RSUs.
  • Total compensation includes base pay and equity tied to impact.
  • Compensation is determined based on skills, qualifications, experience, location, and expected impact.

Interested in this position?

Apply directly on the company website

Apply Now

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