Director, Revenue Cycle Management

2 weeks, 5 days ago
Full-time
Lead
Operations
Foodsmart

Foodsmart

Foodsmart offers a personalized telehealth nutrition solution that connects members with a vast network of registered dietitians, providing tailored nutrition guidance to improve health from the comfort of home.

Health Care Providers & Services
51-250
Founded 2010
$105M raised

Description

  • Own the end-to-end collections process, including forecasting cash flow with high accuracy.
  • Build and enforce disciplined collections workflows from the ground up.
  • Standardize recovery cadences and eliminate revenue leakage across the billing lifecycle.
  • Identify bottlenecks and design workflows that reduce denials and shorten the AR lifecycle.
  • Partner with growth teams during contract negotiations to set clients up for billing success.
  • Serve as the primary closer for complex billing disputes and systemic payment issues with health plan partners.
  • Act as the main escalation point for clients and provide clear, actionable billing updates.
  • Partner with Finance, Legal, and Operations to align billing strategies with company growth.
  • Track recovery rates and payer behavior and adjust strategies using data in real time.
  • Lead the team managing customer billing processes, billing communications, and the patient and health plan billing experience.

Requirements

  • 8+ years of experience in revenue cycle management.
  • 2-3 years of management experience.
  • Exceptional negotiation and conflict-resolution skills.
  • Experience working closely with health plan partners to resolve payment issues favorably.
  • Deep expertise with CMS regulations and commercial payer behaviors.
  • Experience with different EMR and RCM software systems and a diverse set of health plan portals.
  • System migration experience is a plus.
  • Proven ability to improve claims collections and data visibility through process and systems enhancements.
  • Tangible outcomes throughout your career.
  • Ability to work independently with strong ownership and initiative.

Benefits

  • Remote-first company with flexible remote location.
  • Unlimited PTO.
  • Healthcare coverage including medical, dental, and vision.
  • 401(k) plus bonus eligibility.
  • Registered Dietitian sessions.
  • Base salary range of $150,000-$170,000 per year.
  • Bonus opportunity.

Interested in this position?

Apply directly on the company website

Apply Now

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