Customer Success Manager

58 minutes ago
Full-time
Mid Level
Customer and Technical Support
FMX

FMX

FMX is a cloud-based software that simplifies facilities management by enabling facilities managers to track work orders, schedule resources, and plan maintenance efficiently. With FMX, organizations can streamline processes, increase asset productivit...

Internet Software & Services
51-250
Founded 2012
$3M raised

Description

  • Guide customers through implementation by assessing their processes, pain points, and goals.
  • Own customer relationships during onboarding to increase adoption and satisfaction.
  • Manage and enforce the 60-day implementation process.
  • Configure customer forms for new and existing accounts.
  • Document implementation meetings, calls, and tasks in Gainsight.
  • Collect customer success stories, quotes, and use cases for the Marketing team.
  • Identify opportunities to upsell and cross-sell FMX features.
  • Provide customer support and contribute to special projects.
  • Travel approximately 25% for onsite implementation meetings and training sessions.

Requirements

  • Advanced knowledge of FMX software and implementation/onboarding processes.
  • Advanced Microsoft Office skills, particularly Microsoft Excel.
  • Experience building and nurturing internal and customer relationships.
  • Strong customer communication, empathy, and ability to understand customer-defined success.
  • Ability to proactively engage customers and work effectively with limited supervision.
  • Innovative problem-solving skills and a positive, customer-centric attitude.
  • High integrity, ethical behavior, flexibility, and self-motivation.
  • Availability to occasionally work outside standard operating hours.
  • Willingness to travel approximately 25%.
  • Alignment with FMX’s core pillars of teamwork, excellence, and integrity.

Benefits

  • Base salary of $56,000 with bonus potential for approximately $62,000 in on-target earnings.
  • 100% company-paid health, dental, vision, disability, and life insurance.
  • Remote-first work environment available anywhere in the United States.
  • Up to $500 home office stipend, company-provided equipment, and $60 per month toward home internet.
  • Generous PTO and unplanned time-off policies.
  • Flexible scheduling and 401(k) plan.
  • Collaborative, close-knit culture with work-life balance emphasis.

Interested in this position?

Apply directly on the company website

Apply Now

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