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Customer Success Associate - UK

2 weeks, 3 days ago
Argentina
Full-time
Junior
Customer Success
Customer and Technical Support
Apply Now
Flipdish

Flipdish

Flipdish provides an integrated point of sale and online ordering solution designed to help restaurants streamline operations, enhance customer loyalty, and increase sales through branded apps and websites.

Hotels, Restaurants & Leisure
251-1K
Founded 2015
$157M raised
View All Jobs 6

Description

  • Manage a portfolio of UK restaurant customers and help them find value from Flipdish products.
  • Work closely with the Activations and Sales teams to ensure new accounts are onboarded correctly and grow orders quickly and efficiently.
  • Identify and refer upsell opportunities for new Flipdish products, including the Point of Sale system.
  • Drive future customer lifetime value through higher product adoption, solution integration, improved satisfaction, and stronger health scores.
  • Expand revenue within accounts through feature optimization, effective case management, and the introduction of new and partner products.
  • Interpret and act on signals from at-risk customers to reduce churn and improve retention.
  • Build strong client relationships and create partnerships with customers to support long-term success.

Requirements

  • Demonstrable experience managing a large book of business, ideally in a Customer Success or Sales role.
  • Proven track record of minimizing customer churn.
  • Ability to think long term and set direction for clients.
  • Results-focused, proactive, and a strong team player.
  • Comfortable using data to make decisions.
  • Highly organised with the ability to build pipelines and track current and future processes.
  • Confident presenting to clients and internal stakeholders over video.
  • Passion for the hospitality industry and an understanding of the challenges restaurant businesses face.
  • Strong attention to detail and a highly analytical mindset.
  • Motivation to increase revenue and work within the sales process.
  • Understanding of Flipdish products, including online ordering, kiosks, and restaurant point of sale systems.
  • Background in Sales.
  • English fluency is mandatory, and applicants must submit an English CV.

Benefits

  • Opportunity to join a hyper-growth startup with significant room for career growth.
  • All permanent employees qualify for the company share scheme.
  • Flexible working where possible.
  • Supportive, collaborative environment focused on transparency, wellbeing, and balance.
  • Beautiful office locations in London, Dublin, and Karachi.
  • Opportunity to work in a company that values diversity and inclusion.

Interested in this position?

Apply directly on the company website

Apply Now

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