Bilingual Outbound Enrollment Agent

45 minutes ago
Full-time
Entry Level
Customer and Technical Support
Five Star Solutions

Five Star Solutions

Five Star Solutions is a global Business Process Outsourcing (BPO) and Customer Experience (CX) partner based in Sioux Falls, South Dakota. Founded in 1986, the company specializes in secure and scalable contact center services, blending human expertise with advanced technology. It serves a diverse range of industries, including healthcare, retail, financial services, government, travel, insurance, and fintech. The company offers a comprehensive suite of services, including contact center operations, CX management, AI-enabled contact centers, and specialized industry solutions. Five Star Solutions emphasizes security and compliance, ensuring that its operations meet regulatory standards such as HIPAA and GDPR. With a workforce of 1,001 to 5,000 professionals, the company operates from locations in the United States, Guatemala, and the Philippines, providing tailored support strategies to meet the unique needs of its clients.

outsourcing/offshoring
1001-5000
Founded 1986

Description

  • Make outbound calls to eligible health-plan members using an automated dialing system.
  • Follow established scripts and enrollment procedures accurately.
  • Explain program benefits and enrollment opportunities clearly.
  • Engage members professionally and address common questions and objections.
  • Navigate Salesforce CRM and other required systems during calls.
  • Reference health or prescription information already available in the system without independently collecting sensitive health data.
  • Document call outcomes and enrollment activity accurately.
  • Meet quality, productivity, and enrollment goals.
  • Protect member information and follow privacy and compliance procedures.

Requirements

  • Fluent spoken, written, and reading ability in both English and Spanish.
  • Previous outbound calling, call center, customer service, sales, or enrollment experience preferred.
  • Strong verbal communication, active listening, and objection-handling skills.
  • Ability to follow structured scripts while maintaining natural conversations.
  • Professional, patient, and empathetic communication style.
  • Comfort with CRM systems and multiple computer applications, including Salesforce.
  • Strong attention to detail and accurate documentation skills.
  • Ability to work independently in a remote environment.
  • Reliable attendance and commitment to performance expectations.
  • Must reside in one of the listed eligible states: AL, FL, GA, ID, IA, IN, KS, LA, MI, MS, MO, NE, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, or WY.

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