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Collections Legal and Recovery Compliance Manager

3 hours, 33 minutes ago
United States
Full-time
Senior
Compliance Manager
Operations
Git
Apply Now
First Help Financial

First Help Financial

Diversified Financial Services
51-250
Founded 2006
View All Jobs 10

Description

  • Design and own the post charge-off recovery program, including eligibility criteria for legal escalation and automated account routing.
  • Maintain the controlled file, validate routing through audits and spot-checks, and approve threshold changes before implementation.
  • Monitor the legal escalation pipeline and review exceptions, compliance logs, and settlement letter content.
  • Ensure FDCPA, UDAAP, ECOA, SCRA, and applicable state law compliance across consumer-facing recovery activities.
  • Build and maintain a state-by-state legal viability map for deficiency collections and keep teams updated on law changes.
  • Manage bankruptcy filings, consumer complaints, CFPB inquiries, state attorney general matters, and other regulatory escalations.
  • Vet, contract with, and monitor third-party collection agencies, BPO partners, and outside counsel for compliance and performance.
  • Lead the oversight of active collections-related litigation and track referrals, case outcomes, costs, and remediation actions.
  • Write, version-control, and update policies, procedures, scripts, letters, and training materials for the recovery program.
  • Serve as the day-to-day legal and compliance resource for internal collections teams and help identify and resolve process gaps.

Requirements

  • 5+ years of experience in legal operations, compliance management, or collections oversight within consumer lending, auto finance, or a third-party collection agency.
  • Experience in non-prime or subprime auto lending specifically.
  • Working knowledge of FDCPA, UDAAP, and applicable state consumer protection laws as they apply to post charge-off collections.
  • Experience managing bankruptcy filings and SCRA compliance for servicemember accounts.
  • Experience managing outside counsel relationships, including scoping work, reviewing billing, and holding counsel accountable.
  • Experience working in or alongside a deficiency recovery operation and understanding settlement letters, agency placement, and legal escalation.
  • Ability to read and interpret collections performance data independently.
  • Bachelor’s degree required.
  • JD, paralegal certification, or CRCM preferred but not required.
  • Strongly preferred: experience building a post charge-off deficiency recovery program from the ground up, managing legal collections across multiple states, coordinating deficiency suits and post-judgment enforcement, running an agency compliance monitoring program, exercising audit rights, and terminating vendors for compliance failures.

Benefits

  • Full total compensation package of $130,000.
  • Remote work available anywhere within the USA.
  • Competitive health and welfare benefits, including medical, dental, vision, LTD/STD, and identity theft coverage.
  • Paid parental leave.
  • Paid vacation.
  • 401(k) match.
  • Tuition reimbursement.
  • Employee recognition, talent development, social activities, and monthly lunches.

Interested in this position?

Apply directly on the company website

Apply Now

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