AfroTech 2026 Customer Success Manager

10 hours, 49 minutes ago
Full-time
Senior
Customer and Technical Support
Axon

Axon

Axon, formerly TASER International, is a global leader in public safety technology. From smart weapons to body cameras and evidence management software, Axon provides safe and secure solutions for law enforcement, militaries, and citizens. With a missi...

Professional Services
1001-5000
Founded 1993

Description

  • Build and maintain long-term strategic relationships with larger customers as their primary point of contact.
  • Engage customers through regular calls, business reviews, and day-to-day support.
  • Monitor product-adoption metrics and drive full utilization of the Axon platform.
  • Create customer success plans and document progress toward established goals and outcomes.
  • Lead critical customer escalations and coordinate aligned responses across internal teams.
  • Provide senior leadership with regular updates on major customer milestones and issues.
  • Partner with marketing and training teams to deliver customer training webinars and calls.
  • Develop product expertise and support effective implementation in each customer environment.
  • Share customer needs and challenges internally to help inform product roadmaps and projects.
  • Apply industry best practices to improve customer workflows and solve operational needs.

Requirements

  • Must be a registered attendee of AfroTech 2026.
  • Bachelor’s degree or equivalent work experience.
  • 5+ years of experience in a customer-facing role.
  • 2+ years of experience working with enterprise-level customers.
  • Strong project management skills and a proven system for tracking multiple customer requests, issues, and strategic plans.
  • Proven experience leading process improvements within large organizations.
  • Experience tracking product adoption and customer engagement using data-analysis tools.
  • Exceptional written and verbal communication, presentation, and organizational skills.
  • Ability to adapt to change and perform effectively in high-stress situations.
  • Self-motivated, team-oriented approach with a focus on exceeding customer expectations.

Benefits

  • Competitive salary and 401(k) with employer match.
  • Discretionary paid time off.
  • Paid parental leave.
  • Medical, dental, and vision insurance plans.
  • Fitness programs and emotional and mental wellness support.
  • Learning and development programs.
  • Employee Resource Groups (ERGs).

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Scaled Customer Engagement Manager (9-month contract)

PointClickCare 1001-5000 Health Care Providers & Services

PointClickCare is seeking a Scaled Customer Engagement Manager to drive customer adoption, retention, and value realization through data-informed digital programs for Senior Care and Acute & Payer customers.

CRM Email Marketing HTML Salesforce
7 hours, 49 minutes ago

Scaled Customer Engagement Manager (9-month contract)

PointClickCare 1001-5000 Health Care Providers & Services

PointClickCare is seeking a Scaled Customer Engagement Manager to deliver data-informed, one-to-many digital programs that drive customer adoption, retention, and value realization across its healthcare platform.

CRM Email Marketing HTML Salesforce
7 hours, 49 minutes ago

Strategic Customer Success Partner Coach - France

360Learning 201-500 Diversified Consumer Services

Lead and develop 360Learning’s Client Success Partner team for strategic French enterprise accounts, driving customer retention, expansion, and collaborative-learning outcomes.

7 hours, 49 minutes ago

Customer Success Manager, Credit Cards | Bankrate

Red Ventures 1001-5000 Media

Bankrate is seeking a Customer Success Manager to grow credit card issuer partnerships through performance strategy, operational scale, and data-driven recommendations.

CRM Looker Tableau
1 day, 10 hours ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers