IT Operations Engineering (Remote)

6 days, 20 hours ago
Full-time
Junior
DevOps and Infrastructure
Finom

Finom

Finom provides an online payment solution that enables entrepreneurs to easily open business accounts and efficiently manage their finances, offering features such as international payments, cashback rewards, and personal assistance to enhance financia...

Professional Services
11-50
Founded 2019
$20M raised

Description

  • Provide first-line IT support through Jira Service Management and Slack, resolving requests within SLAs and keeping employees informed.
  • Troubleshoot remote Windows and macOS hardware, operating system, software, peripheral, and network issues.
  • Manage device enrollment, compliance, software installation, and updates through JumpCloud MDM.
  • Support employee onboarding and offboarding, access requests, password resets, MFA, SSO, and least-privilege access practices.
  • Administer user-level settings for Jira, Confluence, Slack, Notion, Google Workspace, and Torii.
  • Maintain JSM request types, knowledge-base articles, workflows, ticket documentation, and escalation notes.
  • Identify recurring support issues and propose knowledge articles, scripts, process improvements, or automations.
  • Support DORA, ISO 27001, and SOC 2 compliance efforts by following procedures and maintaining accurate records.

Requirements

  • 2+ years of experience in IT support, service desk, or a similar user-facing technical role.
  • Hands-on experience troubleshooting Windows and macOS hardware, operating systems, applications, peripherals, and network connectivity.
  • Experience using an ITSM or ticketing tool, ideally Jira Service Management, and working to SLAs.
  • Working knowledge of Google Workspace or Microsoft 365 user administration.
  • Familiarity with an MDM such as JumpCloud MDM, Intune, or Jamf.
  • Familiarity with identity providers such as JumpCloud, Okta, or Entra ID for enrollment, password resets, MFA, and SSO support.
  • Strong customer service, written documentation, and communication skills for supporting non-technical colleagues under pressure.
  • Fluent written and spoken English.
  • Basic PowerShell, Bash, or Python scripting and interest in automating repetitive work (preferred).
  • Experience with AI troubleshooting tools, security and compliance frameworks, Torii, meeting-room AV systems, or fast-growing or regulated companies (preferred).

Benefits

  • Remote or hybrid work flexibility across Europe.
  • Stock Options Program for all team members.
  • Professional development resources and opportunities to grow toward systems administration and automation.
  • One-month Work & Swim program in a corporate apartment in Cyprus.
  • Supportive, employee-focused corporate culture.

Interested in this position?

Apply directly on the company website

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