IT Operations Engineering (Remote)

6 days, 20 hours ago
Full-time
Junior
DevOps and Infrastructure
Finom

Finom

Finom provides an online payment solution that enables entrepreneurs to easily open business accounts and efficiently manage their finances, offering features such as international payments, cashback rewards, and personal assistance to enhance financia...

Professional Services
11-50
Founded 2019
$20M raised

Description

  • Provide first-line IT support through Jira Service Management and Slack, resolving requests within SLAs and keeping employees informed.
  • Diagnose and resolve remote hardware, operating system, software, peripheral, and network issues across Windows and macOS devices.
  • Manage device enrollment, compliance, software installation, and updates through JumpCloud MDM.
  • Support employee onboarding and offboarding, access requests, password resets, MFA, SSO, and least-privilege access practices.
  • Administer user-level settings for Jira, Confluence, Slack, Notion, Google Workspace, and Torii.
  • Maintain Jira Service Management request types, workflows, and knowledge base content.
  • Escalate complex technical issues with clear documentation of troubleshooting performed.
  • Identify recurring support issues and create documentation, scripts, process improvements, or automation proposals.
  • Support DORA, ISO 27001, and SOC 2 compliance activities by following procedures and maintaining accurate records.

Requirements

  • 2+ years of experience in IT support, service desk, or a similar user-facing technical role.
  • Hands-on troubleshooting experience with Windows and macOS hardware, operating systems, applications, peripherals, and network connectivity.
  • Strong customer-service skills, including clear and empathetic communication with non-technical users under pressure.
  • Experience using an ITSM or ticketing platform and working to SLAs; Jira Service Management is preferred.
  • Working knowledge of Google Workspace or Microsoft 365 user administration.
  • Familiarity with MDM tools such as JumpCloud MDM, Intune, or Jamf for device enrollment and management.
  • Familiarity with identity providers such as JumpCloud, Okta, or Entra ID, including password resets, MFA, and SSO troubleshooting.
  • Strong written documentation skills for ticket notes and knowledge base articles.
  • Fluent written and spoken English.
  • Basic PowerShell, Bash, or Python scripting; AI troubleshooting tools; security/compliance frameworks; Torii; meeting-room AV; or experience in a fast-growing or regulated company are preferred.

Benefits

  • Remote or hybrid work flexibility across Europe.
  • Stock options program for all team members.
  • Professional development opportunities and a growth path toward systems administration and automation.
  • Work & Swim program, including one month in a corporate apartment in Cyprus.
  • Supportive, employee-focused workplace culture.

Interested in this position?

Apply directly on the company website

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