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Customer Service Advisor - English Speaker

2 weeks, 4 days ago
Mexico
Senior
Customer Support
Customer and Technical Support
Apply Now
Farfetch

Farfetch

Farfetch is the world's greatest selection of luxury fashion, connecting creators, curators, and consumers globally.

Textiles, Apparel & Luxury Goods
5K-10K
Founded 2008
View All Jobs 4

Description

  • Provide subject matter expertise and explain procedures to less experienced Customer Service Representatives.
  • Support team performance by helping meet productivity and service goals.
  • Research and resolve complex customer inquiries, problems, and complaints.
  • Assist managers and supervisors with escalated cases.
  • Provide feedback and ideas to improve customer service processes and tools.
  • Communicate and coordinate with the immediate team and other departments.
  • Document customer activity clearly and accurately in business writing.
  • Use analytical and critical thinking to break down and resolve complex problems.
  • Continuously build knowledge and improve personal performance.

Requirements

  • Good interpersonal and soft skills.
  • Excellent verbal and written communication skills.
  • Ability to work under pressure in a fast-paced environment.
  • Good conflict resolution skills.
  • Critical mindset and good judgment.
  • Knowledge of internal procedures and the business model.
  • Strong listening skills.
  • Attention to detail.
  • Ability to prioritize tasks wisely and manage time effectively.
  • Availability to work rotating shifts.

Interested in this position?

Apply directly on the company website

Apply Now

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