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Customer Support Representative (AVC - 05052602)

2 hours, 13 minutes ago
Philippines
Full-time
Junior
Customer Support
Customer and Technical Support
Apply Now
Far Out Scout

Far Out Scout

Finding you the best employees in the Philippines and South America

IT Services
View All Jobs 5

Description

  • Manage inbound customer calls and provide prompt, accurate assistance.
  • Use scripts to guide customers through troubleshooting and inquiry resolution.
  • Deliver clear, professional communication that builds positive customer relationships.
  • Maintain response times within 10 seconds while handling customer interactions.
  • Document customer interactions accurately and keep records up to date in relevant systems.
  • Collaborate with team members to meet individual and team performance goals.
  • Support a seamless customer experience and help maintain high customer satisfaction.

Requirements

  • College education preferred.
  • Minimum 3 years of customer service experience, preferably in a fast-paced or tech-driven environment.
  • Strong verbal and written communication skills in English.
  • Professional and neutral accent.
  • Exceptional listening skills, empathy, and calm problem-solving ability.
  • Ability to handle multiple tasks simultaneously while maintaining high quality work.
  • Must have a quiet, noise-free workspace suitable for taking calls.
  • Availability to work a rotating schedule, including 7:00 AM - 4:00 PM or 11:00 AM - 8:00 PM Eastern shifts.
  • Availability to work occasional weekends.
  • Ability to start work ASAP, within more than 1 week.
  • Ability to remain positive and professional in challenging customer situations.

Benefits

  • Fully remote work arrangement.
  • 5-day work week with two days off each week.
  • Competitive salary of $900-$1500 per month.
  • Opportunities for professional growth, skill development, and career advancement.
  • Supportive and collaborative team environment.

Interested in this position?

Apply directly on the company website

Apply Now

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