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B2B Travel Advisor Support (French Speaker)

13 hours, 30 minutes ago
Spain
Full-time
Mid Level
Customer Support
Customer and Technical Support
Agile Salesforce
Apply Now
Exoticca

Exoticca

Exoticca is an online travel agency that offers the best value vacation packages with airfare, hotels, tours, and transfers. Their trips are partially or fully guided and crafted by travel experts, providing personalized itineraries to exotic destinati...

Consumer Services
251-1K
Founded 2013
$97M raised
View All Jobs 7

Description

  • Assist travel advisors with itinerary, pricing, availability, and policy inquiries.
  • Prepare and follow up on quotes to support conversion into bookings.
  • Guide partners in using Exoticca’s booking platform independently.
  • Identify appropriate upselling and cross-selling opportunities.
  • Manage booking-related issues and coordinate resolutions with internal teams.
  • Address market-specific questions and requirements.
  • Maintain accurate records in CRM and internal systems.
  • Stay informed about product updates and promotions.
  • Collaborate with Sales, Operations, and Customer Experience teams.

Requirements

  • Fluency in English, Spanish, and French.
  • Previous experience in customer service, sales support, or travel.
  • Experience communicating with international partners by phone and email.
  • Strong organizational and attention-to-detail skills.
  • Commercial mindset with a proactive, self-managed, and results-oriented approach.
  • Ability to assess caller needs and provide suitable recommendations.
  • Comfort using multiple systems concurrently.
  • CRM experience, particularly with Salesforce, is preferred.
  • Knowledge of GDS systems such as Amadeus is desirable.
  • Availability for rotating Monday–Sunday shifts, with start times between 09:00 and 18:00.
  • Bachelor’s degree in hospitality, travel, tourism, or a related field is preferred but not required.
  • Passion for travel and exotic destinations.

Benefits

  • Competitive compensation based on responsibilities and experience.
  • Flexible compensation options for meals, transportation, and private health insurance.
  • Reduced-price travel packages.
  • Barcelona city office.
  • English and Spanish lessons, team lunches, afterworks, and biannual company parties.
  • Referral bonus program.
  • Multicultural and international work environment.

Interested in this position?

Apply directly on the company website

Apply Now

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