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Field Service Technician (Newark, NJ)

1 hour, 55 minutes ago
United States
Full-time
Entry Level
Technical Support Engineer
Customer and Technical Support
Apply Now
Evolv

Evolv

Evolv is a full-service website design company based in Asheville, NC, with over 12 years of experience. Specializing in small business website design, e-newsletters, and consulting, Evolv offers affordable and professional solutions to help businesses...

Internet Software & Services
11-50
Founded 1998
View All Jobs 3

Description

  • Support product demos, installations, maintenance, upgrades, and repairs for field units.
  • Troubleshoot hardware and software issues using wiring diagrams, schematics, and diagnostic tools.
  • Build and maintain strong relationships with customers while assessing needs and resolving concerns.
  • Perform onsite break/fix service and preventative maintenance at customer locations.
  • Document service activity through reports, work orders, expenses, and RMAs.
  • Learn and use internal systems for inventory management, invoicing, and scheduling.
  • Collaborate with operations, engineering, sales, customer success, and management teams.
  • Participate in technical training, team meetings, and onboarding support for new personnel and third-party providers.
  • Lead special event support activities at strategic locations such as sports stadiums and large venues.
  • Train customer employees and security staff on product use and operation.

Requirements

  • Ability to undergo technical training on products, tools, equipment, and software used in the field.
  • Experience diagnosing and resolving hardware and software issues.
  • Ability to install, maintain, repair, and upgrade equipment.
  • Excellent verbal and written communication skills.
  • Ability to manage time effectively and complete assigned work orders on schedule.
  • Willingness to work nights, weekends, and holidays as needed.
  • Willingness to travel frequently, up to 50%–80% of the time; role involves approximately 75%–85% regional travel.
  • Ability to work primarily onsite in the Greater Newark, NJ area with limited remote work.
  • Experience building strong customer relationships and providing customer service (preferred).
  • Familiarity with inventory management, invoicing, scheduling, or RMAs (preferred).

Benefits

  • Base salary of $30–$40 per hour.
  • Bonus opportunity.
  • Equity as part of total compensation.
  • Medical, dental, and vision insurance.
  • Health Savings Account (HSA).
  • 401(k) plan with a 2% company match.
  • Flexible PTO with manager approval.
  • Quarterly stipend for perks and benefits of choice.
  • Tuition reimbursement.
  • Subscription to Calm.

Interested in this position?

Apply directly on the company website

Apply Now

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