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Senior Client Success Manager, LawRank (An EverService Company)

6 hours, 51 minutes ago
United States
Full-time
Senior
Customer Success Manager
Customer and Technical Support
Content Marketing Digital Marketing Email Marketing Google Analytics LLM SEO Social Media Marketing WordPress
Apply Now
EverService

EverService

EverService provides integrated websites, marketing, sales, and engagement services for over 10,000 companies. EverService Holdings, LLC offers tech-enabled business solutions including digital marketing, website design, scheduling services, and more, ...

Professional Services
51-250
View All Jobs 5

Description

  • Serve as the primary point of contact for attorney and law firm clients and maintain consistent, high-quality communication.
  • Build and maintain trusted client relationships by understanding business objectives and managing expectations.
  • Collaborate with SEO, Paid Media, and other internal teams to develop solutions and improve client outcomes.
  • Monitor campaign performance using analytics platforms and reporting tools, including Google Analytics (GA4).
  • Prepare and present weekly and monthly performance reports with results, opportunities, and strategic recommendations.
  • Identify trends, opportunities, and areas for improvement and provide data-driven guidance to enhance marketing performance.
  • Recommend marketing products, services, and strategies aligned with each client’s goals and business needs.
  • Proactively address client concerns, anticipate challenges, and implement solutions to support retention and long-term success.
  • Contribute to cross-functional initiatives that improve client satisfaction, campaign effectiveness, and business growth.

Requirements

  • 4+ years of experience in Client Success, Account Management, or a similar client-facing role.
  • Proven success managing client relationships and supporting performance-driven digital marketing campaigns that drive retention and growth.
  • Strong understanding of digital marketing channels, including SEO, paid media, social media, email, and content marketing.
  • Proficiency with CMS platforms such as WordPress and familiarity with website analytics, tracking tools, and performance optimization best practices.
  • Positive, professional presence with the ability to build rapport, engage stakeholders at all levels, and confidently lead client-facing conversations and presentations.
  • Proven track record of developing and maintaining strong client relationships and driving customer satisfaction, retention, and long-term account growth.
  • Exceptional verbal and written communication skills and the ability to collaborate effectively across internal teams.
  • Familiarity with AI technologies, including Large Language Models (LLMs), and experience leveraging AI-powered platforms and tools to deliver client value.
  • Strong analytical mindset with the ability to manage multiple priorities in a fast-paced, collaborative environment.
  • Experience with legal industry clients or marketing services is implied by the role context, though not explicitly required.

Benefits

  • Remote-first working environment.
  • Base salary of $80,000-$95,000 plus eligibility for quarterly bonus incentives.
  • Medical, dental, vision, and life insurance.
  • 401(k) matching.
  • 6 weeks of paid parental leave.
  • $2,000 annual tuition reimbursement.
  • Monthly data stipend to support remote work.
  • Paid vacation and sick time off, plus 11 paid holidays.
  • Paid days for a Cause and a paid birthday holiday.
  • Comprehensive Employee Assistance Program.
  • Leadership and career advancement opportunities.
  • Anniversary rewards.

Interested in this position?

Apply directly on the company website

Apply Now

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