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Customer Success Manager

1 month, 2 weeks ago
Australia
Full-time
Mid Level
Customer Success Manager
Customer and Technical Support
Apply Now
Algolia

Algolia

Algolia provides a hosted search platform that leverages AI to enhance user experience and developer engagement, enabling enterprises and developers to deliver fast, relevant search results across websites and mobile applications.

Internet Software & Services
251-1K
Founded 2012
$334M raised
View All Jobs 15

Description

  • Drive customer adoption, value realization, retention, and overall success across a portfolio of accounts.
  • Build trusted, consultative relationships with key customer stakeholders.
  • Coach customers on aligning Algolia’s platform with their objectives and KPIs.
  • Demonstrate and communicate Algolia’s value proposition and product capabilities.
  • Lead regular business reviews to assess adoption, impact, feedback, and next steps.
  • Partner with Solutions Architects on project management and technical requirements for implementation.
  • Provide proactive recommendations to optimize platform usage and document return on investment.
  • Anticipate challenges, identify risks, and present solutions to customer issues.
  • Identify expansion opportunities and develop strategies to recover churned customers.
  • Resolve account issues quickly by coordinating with internal cross-functional teams and serving as the voice of the customer.

Requirements

  • 3+ years of relevant experience in customer success, account management, digital consultancy, or project management, preferably in a SaaS business.
  • Must be located in Australian Eastern or Central Standard Time zone and based in East Coast Australia for this remote role.
  • Experience managing a portfolio of accounts and supporting a highly technical product.
  • Proven ability to build strong relationships, establish credibility, and communicate effectively across all organizational levels.
  • Ability to set priorities, drive decisions, and reach resolution on recommendations and issues.
  • Ability to influence others toward continuous improvement internally and externally.
  • Experience managing customer engagements through completion with strong customer satisfaction.
  • Proven track record coordinating with Sales, Legal, and Deal Desk on customer renewals and revenue optimization.
  • Excellent presentation, written, and verbal communication skills.
  • Strong time management skills with the ability to prioritize tasks.

Benefits

  • On-target earnings of $142,000 to $170,000 AUD, including base salary and commission.
  • Flexible workplace model with remote or hybrid-remote options depending on the role and location.
  • Autonomy to choose where and when to work in a high-trust environment.
  • Global company with offices in Paris, New York City, London, Sydney, and Bucharest.
  • Inclusive workplace culture that emphasizes diversity, collaboration, and employee support.

Interested in this position?

Apply directly on the company website

Apply Now

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