Director of Telehealth Clinical Operations (Remote - ATX or NY Preferred)

1 week ago
Full-time
Executive
Project and Program Management
Everlywell

Everlywell

Everlywell offers over 30 at-home lab tests and virtual care, empowering individuals to access personalized health information and improve their quality of life.

Health Care Providers & Services
251-1K
Founded 2015
$250M raised

Description

  • Build and scale a telehealth operating model that can support rapid volume growth and new care modalities.
  • Lead the design, implementation, and optimization of Everlywell’s telehealth platform.
  • Own platform and vendor management, including vendor consolidation efforts.
  • Develop and refine dynamic scheduling, provider capacity modeling, and network optimization processes.
  • Partner with Product and Engineering on roadmap planning and execution to ensure scalable clinical workflows.
  • Work closely with Product, Engineering, Data, and AI teams to improve end-to-end telehealth workflows and system integrations.
  • Operationalize AI solutions with appropriate guardrails and auditability.
  • Collaborate with commercial and business leaders to align telehealth infrastructure with growth forecasts and partner commitments.
  • Develop and maintain processes that support clinical documentation quality, regulatory compliance, and risk adjustment accuracy.
  • Support clinician training, quality oversight, credentialing, licensure, and provider performance management across a multi-entity practice structure.

Requirements

  • 10+ years of experience in telehealth, virtual care operations, care delivery operations, or related healthcare leadership roles.
  • Experience building or scaling telehealth workflows, scheduling systems, or care delivery infrastructure.
  • Strong understanding of telehealth regulations, accreditation standards such as NCQA, clinician management, and the payer and coding landscape.
  • Proven success working cross-functionally with Product, Engineering, and Data teams.
  • Ability to operate strategically while also executing tactically in a hands-on role.
  • Excellent communication, problem-solving, and stakeholder management skills.
  • Experience operating within a multi-entity PC structure across all states, including licensure, credentialing/enrollment, CPOM compliance, and practice policies.
  • Experience maintaining or supporting clinical accreditations where applicable.
  • Preferred experience building high-volume care delivery models and exposure to regulatory standards.
  • Passion for transforming care delivery through technology, automation, and clinical excellence.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Senior Manager, Number Operations

Aircall 51-250 Internet Software & Services

Aircall is seeking a Senior Manager of Number Operations to lead its global team supporting number purchasing, porting, and compliance for its worldwide customer base while shaping the company’s number management strategy.

Looker SQL
3 hours, 48 minutes ago

Sr. Director, Airframe Maintenance and Field Support

Jet Support Services, 251-1K Aerospace & Defense

JSSI is seeking a Sr. Director of Airframe Maintenance and Field Support to lead the planning, execution, and cost management of airframe maintenance events while managing a technical advisor team that supports business aviation customers.

Salesforce
3 hours, 48 minutes ago

Payments Settlement Operations Manager

Versapay 51-250 Capital Markets

Versapay is hiring a remote Payments Settlement Operations Manager to lead and optimize payment settlement operations, ensuring accurate, timely, and compliant processing across multiple payment types in support of its accounts receivable platform.

ERP
4 hours, 3 minutes ago

Regional Capacity Manager

Loadsmart 251-1K Air Freight & Logistics

Loadsmart is seeking a Regional Capacity Manager in Chicago/Remote to strengthen carrier capacity networks and improve freight operations through partnerships, technology adoption, and cross-functional collaboration.

4 hours, 33 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers