Technical Support Engineer

1 day, 14 hours ago
Full-time
Mid Level
Customer and Technical Support
Everbridge

Everbridge

Everbridge provides a comprehensive software platform that automates and enhances organizations' responses to critical events, ensuring the safety of individuals and the continuity of business operations during emergencies such as natural disasters, cy...

Internet Software & Services
1K-5K
Founded 2002

Description

  • Manage incidents and keep the managed service running reliably and without faults.
  • Analyze and resolve customer-reported issues within agreed service levels.
  • Monitor outstanding incidents for assigned customers and take proactive action to prevent platform issues.
  • Support daily operations of Everbridge solutions and maintain customer managed services.
  • Provide training courses to customers when needed.
  • Assist with monitoring capability development across multiple deployment patterns.
  • Perform software upgrades, installation, configuration, and verification in Linux environments.
  • Troubleshoot implementation issues within the managed service.
  • Report progress on escalated incidents and changes to customers and internal stakeholders.
  • Share feedback with platform engineering and product teams to improve platform resilience.

Requirements

  • Fluency in Norwegian, both spoken and written, is required.
  • Experience in Unix and Linux environments.
  • Experience with IP configuration, VPN, databases such as Oracle and PostgreSQL, routing, and security.
  • Preferably experience with mobile telecom networks, including 2G, 3G, 4G, and 5G.
  • Knowledge of Cisco routers and switches is preferred.
  • Experience with cloud services such as Amazon Web Services is preferred.
  • Basic scripting knowledge is preferred.
  • Linux or Cisco certification is preferred.
  • Strong time management and organizational skills, including accurate issue logging and tracking.
  • Ability to work well under pressure and support business-critical systems.

Interested in this position?

Apply directly on the company website

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