Technical Account Manager / Solution Consultant - JARVISS

1 month ago
Full-time
Mid Level
Customer and Technical Support
Everbridge

Everbridge

Everbridge provides a comprehensive software platform that automates and enhances organizations' responses to critical events, ensuring the safety of individuals and the continuity of business operations during emergencies such as natural disasters, cy...

Internet Software & Services
1K-5K
Founded 2002

Description

  • Serve as the primary technical point of contact and trusted advisor for assigned enterprise and government customers.
  • Oversee deployment planning, solution adoption, and technical issue resolution to ensure consistently positive customer experiences.
  • Act as the customer advocate within Everbridge, escalating and coordinating resolution of critical issues across internal teams.
  • Establish and manage formal customer governance including stakeholder meetings, QBRs, ongoing communications, and success metrics/OKRs.
  • Provide technical consultancy, system design, configuration support, and best-practice guidance for Everbridge and JARVISS solutions.
  • Produce technical documentation such as integration requirements and interface control documents (ICDs) for RFIs/RFPs and integrations.
  • Troubleshoot complex technical issues across SaaS platforms, integrations, networking, telephony, databases, and highly available architectures.
  • Support integrations with third-party systems (GIS, security platforms, emergency management tools, intelligence data sources) and coordinate internal resources to resolve implementation issues.
  • Develop and deliver tailored product education and training programs, maintain accurate records of customer interactions, and provide ongoing enablement.

Requirements

  • Active US Secret Clearance
  • 3+ years in a customer-facing consulting, professional services, account management, or project management role
  • Strong project management and customer relationship management skills
  • Technical/software background with experience supporting SaaS platforms
  • Working knowledge of Internet-hosted applications and highly available architectures
  • Familiarity with computer security, telephony, and networking
  • Experience with databases and data manipulation (SQL experience preferred)
  • Ability to manage multiple priorities in a fast-paced, mission-critical environment and to travel to customer sites as required
  • Proficiency with Microsoft Office, Salesforce.com, and web-based applications; Bachelor's degree in Business, Computer Science, or a related field preferred

Benefits

  • Estimated salary range $105,000 - $125,000 plus potential variable compensation
  • Comprehensive healthcare and dental coverage
  • Parental planning and mental health benefits
  • Disability income benefits, life and AD&D insurance
  • 401(k) plan with company match
  • Paid time off
  • Fitness reimbursements
  • Hybrid/remote work arrangement (role described as hybrid and posting lists remote)

Interested in this position?

Apply directly on the company website

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