IT Help Desk Support Engineer (US working hours)

2 hours, 12 minutes ago
Full-time
Junior
Customer and Technical Support
Everbridge

Everbridge

Everbridge provides a comprehensive software platform that automates and enhances organizations' responses to critical events, ensuring the safety of individuals and the continuity of business operations during emergencies such as natural disasters, cy...

Internet Software & Services
1K-5K
Founded 2002

Description

  • Deliver intermediate-level technical support for end-user hardware and software.
  • Diagnose and troubleshoot a wider range of technical issues.
  • Assist in the deployment and configuration of new hardware and software.
  • Mentor and guide IT End User Technologist I team members.
  • Support end users remotely from anywhere in Hungary during US working hours.

Requirements

  • Associate degree in IT or a related field; bachelor’s degree preferred.
  • 2+ years of experience in IT support.
  • Strong diagnostic and troubleshooting skills.
  • Excellent communication skills.
  • Mentoring skills or experience supporting junior team members.
  • Ability to work US hours, Monday to Friday from 14:00 to 10:30 PM CET.
  • Experience supporting end-user hardware and software (implied by role).

Benefits

  • Attractive salary package.
  • Comprehensive healthcare coverage.
  • Life & Total Permanent Disability Insurance.
  • Cafeteria plan.
  • Remote/home-based work anywhere in Hungary.

Interested in this position?

Apply directly on the company website

Apply Now

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