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Implementation Specialist (JARVISS)

2 hours, 5 minutes ago
United States
Full-time
Junior
Implementation Engineer
Customer and Technical Support
SQL
Apply Now
Everbridge

Everbridge

Everbridge provides a comprehensive software platform that automates and enhances organizations' responses to critical events, ensuring the safety of individuals and the continuity of business operations during emergencies such as natural disasters, cy...

Internet Software & Services
1K-5K
Founded 2002
View All Jobs 21

Description

  • Act as a trusted technical advisor for military and government customers.
  • Lead implementation, configuration, and integration of JARVISS solutions.
  • Manage customer success, adoption, and ongoing optimization after deployment.
  • Troubleshoot complex issues across SaaS platforms, networking, and data systems.
  • Support integrations with GIS, security, and emergency management systems.
  • Deliver training and enablement to ensure effective platform use.
  • Partner with internal teams to resolve issues and improve product outcomes.
  • Provide project management, solution design, and system configuration support.
  • Act as the customer advocate within Everbridge and escalate issues as needed.
  • Travel to customer sites for deployments and critical engagements.

Requirements

  • Active U.S. Secret Clearance is required.
  • 3+ years of experience in a customer-facing technical role such as consulting or professional services.
  • Experience with SaaS platforms, system integrations, and troubleshooting.
  • Knowledge of cloud applications, networking, security, and databases.
  • SQL experience is preferred.
  • Strong communication, problem-solving, and stakeholder management skills.
  • Ability to thrive in fast-paced, mission-critical environments.
  • Experience supporting military or government customers is beneficial.
  • Willingness to travel to customer sites as needed.

Benefits

  • Salary range of $60,000 to $90,000, plus potential variable compensation.
  • Healthcare and dental coverage.
  • Parental planning benefits.
  • Mental health benefits.
  • Disability income benefits.
  • Life and AD&D insurance.
  • 401(k) plan with company match.
  • Paid time off and fitness reimbursements.

Interested in this position?

Apply directly on the company website

Apply Now

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