Global Assist Specialist

1 month, 1 week ago
Full-time
Mid Level
Customer and Technical Support
Everbridge

Everbridge

Everbridge provides a comprehensive software platform that automates and enhances organizations' responses to critical events, ensuring the safety of individuals and the continuity of business operations during emergencies such as natural disasters, cy...

Internet Software & Services
1K-5K
Founded 2002

Description

  • Provide initial response and assistance for client situations worldwide.
  • Collaborate with client stakeholders and manage the full case lifecycle.
  • Record incident and case details in the Case Management System.
  • Coordinate medical treatment and security support with clinical teams and external partners.
  • Follow client emergency procedures and collaborate on mass communications.
  • Use case management and Microsoft Office systems for data administration.
  • Contribute to process and procedure improvements based on client requirements.
  • Attend team meetings, provide effective handovers, and share feedback.
  • Escalate issues, risks, and improvement ideas when appropriate.
  • Support the Intelligence team and perform other assigned duties.

Requirements

  • Experience in emergency response, customer service, or a call center environment.
  • Fluent written and spoken English.
  • Strong communication, interpersonal, administrative, and customer service skills.
  • Ability to work under pressure and manage multiple tasks simultaneously.
  • Problem-solving and critical-thinking abilities.
  • Empathy, professionalism, and calmness in stressful situations.
  • Flexibility to adapt to changing priorities and needs.
  • Self-motivated and proactive approach to work.
  • Proficiency in Microsoft Office and willingness to learn new systems.
  • Availability for rotating day and night shifts, weekends, and holidays; approximately 14 shifts per four-week period.

Benefits

  • Remote, home-based position anywhere in Hungary.
  • Attractive salary package.
  • 15% per-hour night-shift allowance.
  • Comprehensive healthcare coverage.
  • Life and Total Permanent Disability Insurance.
  • Cafeteria plan.

Interested in this position?

Apply directly on the company website

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