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Customer Support Billing Specialist l

11 hours, 57 minutes ago
United States
Full-time
Junior
Customer Support
Customer and Technical Support
Apply Now
EquipmentShare

EquipmentShare

EquipmentShare provides construction solutions with a focus on T3 technology, offering equipment rental, retail, and service solutions for contractors to work smarter and more profitably.

Construction & Engineering
1001-5000
Founded 2014
$2900M raised
View All Jobs 11

Description

  • Respond to billing and payment inquiries by phone, chat, and email within established service standards.
  • Maintain customer billing configurations, user access, billing contacts, electronic billing preferences, and rental billing cycles in ES Admin.
  • Issue invoices, credit notes, statements, and customized customer reports upon request.
  • Process credit card and ACH payments accurately in ES Admin, SlimCD, or Stripe.
  • Research, reconcile, and resolve billing discrepancies, invoice disputes, purchase order issues, and payment-related questions.
  • Document customer interactions and Voice of Customer reports accurately and promptly.
  • Educate new and existing customers on self-service tools, T3, Direct Pay Portal, billing features, rental agreements, and payment processes.
  • Coordinate with Accounts Receivable, Collections, Rental Operations, branch teams, Territory Account Managers, credit, tax, and Accounts Payable teams to resolve customer requests.
  • Support account onboarding, credit requests, project closure documentation, collections communications, and second-level Rental Operations requests.
  • Maintain knowledge of billing systems, invoice types, remittance processes, payment terms, and relevant policies and regulations.

Requirements

  • Bilingual fluency in English and Spanish is required.
  • High school diploma or equivalent is required; a college degree is preferred.
  • At least 1 year of customer service experience, preferably in a contact center or multichannel support environment.
  • Ability to communicate clearly and professionally in written and verbal English.
  • Strong customer service, active listening, phone handling, and conflict-resolution skills.
  • Strong organizational skills, attention to detail, accuracy, and ability to multitask across systems.
  • Working knowledge of G Suite, including Gmail, Google Docs, Sheets, and Drive.
  • Ability to understand and explain basic billing, payment, and accounting processes.
  • Ability to work efficiently under pressure and adapt positively to changing priorities.
  • Ability to lift up to 20 lbs and sit for prolonged periods while working at a computer.

Benefits

  • Competitive compensation.
  • Medical, dental, and vision coverage for full-time employees.
  • Generous paid time off and paid holidays.
  • 401(k) plan with company match.
  • Gym membership stipend and wellness programs.
  • 16 hours of paid volunteer time annually.
  • Career advancement, leadership training, and professional development opportunities.
  • Company events and food truck nights.

Interested in this position?

Apply directly on the company website

Apply Now

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