Member Experience Manager

2 hours, 4 minutes ago
Full-time
Mid Level
Customer and Technical Support
EōS Fitness

EōS Fitness

EōS Fitness provides an accessible and high-quality gym environment that offers a variety of fitness amenities, including group classes, personal training, and well-maintained equipment, all at an affordable price to help individuals achieve their fitn...

Hotels, Restaurants & Leisure
1K-5K
Founded 2015

Description

  • Serve as the first point of contact for member concerns, billing questions, and service issues.
  • Resolve member complaints with professionalism, empathy, and a solution-oriented approach.
  • Develop and execute strategies to improve member retention and engagement.
  • Monitor member satisfaction trends and provide insights to improve overall experience.
  • Review and respond to member surveys, feedback, and online comments in a timely and consistent manner.
  • Partner with gym department managers to address improvement areas and reinforce successes.
  • Train, coach, motivate, and develop front desk staff with ongoing feedback.
  • Support facility operations by maintaining cleanliness standards and safety protocols.
  • Model and reinforce the company’s core values in daily interactions and decisions.
  • Lead efforts that strengthen the gym culture and support business objectives.

Requirements

  • Proven experience in customer service or front-line leadership, preferably in the fitness, hospitality, or service industry.
  • Excellent written and verbal communication, problem-solving, and interpersonal skills.
  • Ability to multitask and thrive in a fast-paced, customer-facing environment.
  • Strong organizational skills and attention to detail.
  • Proficiency with fitness management software, social media platforms, and Microsoft Office Suite.
  • Knowledge of fitness industry operations, including membership management and billing processes.
  • Must successfully pass a background check.
  • Must obtain CPR certification within 30 days of employment.
  • Must attend EōS Ethos and Customer Service Training within 30 days of employment.
  • Ability to work in a gym setting, move throughout the club, use computer systems, and lift more than 40 lbs.

Benefits

  • Hourly pay range of $18 to $20 USD.
  • Free membership for you and one family member.
  • Discounted personal training and merchandise, including supplements.
  • Employee referral program.
  • Daily Pay access before payday.
  • Vacation, holiday, and sick pay, based on eligibility.
  • Group health, dental, vision, supplemental life, and Employee Assistance Program benefits, based on eligibility.
  • 401(k) with company match, based on eligibility.
  • Professional development support and personal education growth options with Sophia Learning.

Interested in this position?

Apply directly on the company website

Apply Now

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